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i{margin-right:.4rem}.logout-btn:hover{text-decoration:underline}.sidebar{width:280px;min-width:280px;background-color:var(--bg-card);border-right:1px solid var(--border-color);padding:1rem;overflow-y:auto;height:calc(100vh - 60px);position:sticky;top:60px;transition:var(--theme-transition)}@media (max-width: 767px){.sidebar{display:none}}.sidebar-section{margin-bottom:2rem;transition:var(--theme-transition)}.sidebar-section h3{font-size:1rem;font-weight:600;padding-bottom:.5rem;border-bottom:1px solid var(--border-color);margin-bottom:.75rem;display:flex;justify-content:space-between;align-items:center;color:var(--text-light);transition:var(--theme-transition)}.ticket-list{list-style:none;padding:0}.ticket-item{margin-bottom:.5rem;border-radius:var(--border-radius-md);transition:background-color 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div{margin-bottom:.5rem}.ticket-actions{display:flex;gap:.75rem}.tags-section{background-color:var(--bg-card);border-radius:var(--border-radius-lg);padding:1.5rem;margin-bottom:1.5rem;box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.tags-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;color:var(--text-color);transition:var(--theme-transition)}.tags-dropdown-container{position:relative}.tags-dropdown{position:absolute;right:0;top:100%;width:200px;background-color:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--border-radius-md);box-shadow:var(--box-shadow-md);z-index:10;max-height:300px;overflow-y:auto;transition:var(--theme-transition)}.tag-option{padding:.75rem 1rem;cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition);display:flex;justify-content:space-between;align-items:center;color:var(--text-color)}.tag-option:not(:last-child){border-bottom:1px solid 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var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.messages-list{display:flex;flex-direction:column;gap:1rem;max-height:500px;overflow-y:auto;padding:.5rem;margin-bottom:1.5rem;scroll-behavior:smooth;will-change:scroll-position}.messages-list::-webkit-scrollbar{width:8px}.messages-list::-webkit-scrollbar-track{background:var(--bg-secondary);border-radius:4px}.messages-list::-webkit-scrollbar-thumb{background:var(--medium-gray);border-radius:4px}.messages-list::-webkit-scrollbar-thumb:hover{background:var(--dark-gray)}.message{padding:1rem;border-radius:var(--border-radius-md);max-width:85%;position:relative;color:var(--text-color);transition:var(--theme-transition)}.user-message{align-self:flex-start;background-color:var(--bg-secondary);border-top-left-radius:0}.agent-message{align-self:flex-end;background-color:var(--primary-light);border-top-right-radius:0}.message-header{display:flex;justify-content:space-between;margin-bottom:.5rem;font-size:.9rem}.message-header strong{color:var(--text-color)}.message-time{color:var(--text-muted);font-size:.8rem}.message-body{word-break:break-word;white-space:pre-wrap}.message.temp-message{opacity:.7;position:relative}.message.temp-message:after{content:"";position:absolute;bottom:8px;right:8px;width:12px;height:12px;border:2px solid var(--text-muted);border-radius:50%;border-top-color:transparent;animation:spin 1s linear infinite}.scroll-to-bottom-btn{position:absolute;bottom:80px;right:20px;background-color:rgba(var(--primary-color-rgb),.9);color:#fff;border:none;border-radius:50%;width:40px;height:40px;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 2px 5px var(--shadow-color);z-index:100;animation:bounce 1s infinite alternate}.message-placeholder{padding:15px;background-color:var(--bg-secondary);border-radius:8px;margin-bottom:10px;animation:pulse 1.5s infinite;transition:var(--theme-transition)}@keyframes bounce{0%{transform:translateY(0)}to{transform:translateY(-5px)}}.message-loading{opacity:.6;pointer-events:none}@keyframes pulse{0%{opacity:.6}50%{opacity:.8}to{opacity:.6}}.message-attachments{margin-top:.75rem;display:flex;flex-wrap:wrap;gap:.75rem}.attachment{max-width:250px}.attachment-preview{display:block;border:1px solid var(--border-color);border-radius:var(--border-radius-md);overflow:hidden;transition:var(--theme-transition)}.attachment-thumbnail{width:100%;max-height:150px;object-fit:cover;transition:transform var(--transition-fast)}.attachment-file{display:flex;align-items:center;padding:.75rem;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);text-decoration:none;color:var(--text-color);transition:background-color var(--transition-fast),var(--theme-transition)}.attachment-file:hover{background-color:var(--medium-gray)}.attachment-file i{font-size:1.2rem;margin-right:.75rem;color:var(--primary-color)}.video-placeholder{width:200px;height:120px;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);transition:var(--theme-transition)}.video-attachment{position:relative;border-radius:var(--border-radius-md);overflow:hidden}.video-thumbnail{width:100%;border-radius:var(--border-radius-md);transition:filter var(--transition-fast)}.play-icon{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:50px;height:50px;background-color:#00000080;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:1.5rem;transition:background-color var(--transition-fast)}.video-attachment:hover .video-thumbnail{filter:brightness(.9)}.video-attachment:hover .play-icon{background-color:#3498dbcc}.video-placeholder i{font-size:2rem;margin-bottom:.5rem}.file-upload-section{margin-bottom:1rem;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1rem;transition:var(--theme-transition)}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.75rem}.section-header h4{font-size:1rem;margin:0;color:var(--text-color);transition:var(--theme-transition)}.close-section-btn{background:none;border:none;font-size:1.5rem;line-height:1;color:var(--text-muted);cursor:pointer;transition:color var(--transition-fast),var(--theme-transition)}.close-section-btn:hover{color:var(--danger-color)}.file-drop-area{border:2px dashed var(--border-color);border-radius:var(--border-radius-md);padding:2rem;text-align:center;cursor:pointer;transition:all var(--transition-normal),var(--theme-transition)}.file-drop-area:hover{border-color:var(--primary-color)}.file-drop-area.active{border-color:var(--primary-color);background-color:rgba(var(--primary-color-rgb),.05)}.upload-prompt{color:var(--text-light);transition:var(--theme-transition)}.upload-prompt i{font-size:2rem;color:var(--primary-color);margin-bottom:.75rem}.progress-bar{height:10px;background-color:var(--medium-gray);border-radius:5px;overflow:hidden;margin-bottom:.75rem;transition:var(--theme-transition)}.progress-fill{height:100%;background-color:var(--primary-color);transition:width .3s,var(--theme-transition)}.progress-text{text-align:center;font-size:.9rem;color:var(--text-muted);transition:var(--theme-transition)}.upload-error{color:var(--danger-color);margin-top:.75rem;font-size:.9rem;text-align:center}.uploaded-files{display:flex;flex-wrap:wrap;gap:.75rem;margin-bottom:1rem}.uploaded-file{display:flex;align-items:center;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:.5rem;max-width:200px;transition:var(--theme-transition)}.file-icon{width:40px;height:40px;display:flex;align-items:center;justify-content:center;background-color:var(--medium-gray);border-radius:var(--border-radius-sm);margin-right:.75rem;color:var(--text-light);transition:var(--theme-transition)}.file-info{flex:1;min-width:0;padding-right:.5rem}.file-name{display:block;font-size:.8rem;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text-color);transition:var(--theme-transition)}.file-size{display:block;font-size:.7rem;color:var(--text-muted);transition:var(--theme-transition)}.remove-file-btn{background:none;border:none;color:var(--danger-color);cursor:pointer;font-size:.8rem;padding:0;width:20px;height:20px;display:flex;align-items:center;justify-content:center;transition:transform var(--transition-fast)}.remove-file-btn:hover{transform:scale(1.2)}.reply-container{position:relative;margin-top:1rem}.input-group{display:flex;flex-direction:column;border-radius:8px;box-shadow:0 2px 8px var(--shadow-color)}.input-group textarea{width:100%;resize:none;border:1px solid var(--border-color);border-radius:8px 8px 0 0;padding:.75rem;font-family:inherit;font-size:.95rem;min-height:100px;transition:border-color .2s,box-shadow .2s,var(--theme-transition);background-color:var(--bg-card);color:var(--text-color)}.input-group textarea:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 3px rgba(var(--primary-color-rgb),.1)}.input-group-append{display:flex;flex-direction:row;justify-content:space-between;background-color:var(--bg-secondary);border:1px solid var(--border-color);border-top:none;border-radius:0 0 8px 8px;padding:.5rem;transition:var(--theme-transition)}.message-actions{display:flex;gap:.5rem}.action-btn{background:none;border:none;border-radius:4px;color:var(--text-light);padding:.5rem .75rem;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all .2s,var(--theme-transition)}.action-btn:hover{background-color:rgba(var(--primary-color-rgb),.1);color:var(--primary-color)}.send-btn{background-color:var(--primary-color);color:#fff;border:none;border-radius:4px;padding:.5rem 1.5rem;display:flex;align-items:center;justify-content:center;cursor:pointer;font-weight:500;transition:all .2s,var(--theme-transition)}.send-btn:hover{background-color:var(--primary-dark);transform:translateY(-2px);box-shadow:0 4px 10px rgba(var(--primary-color-rgb),.3)}.send-btn:disabled{background-color:var(--medium-gray);color:var(--text-muted);cursor:not-allowed;transform:none;box-shadow:none}@media (max-width: 576px){.input-group-append{flex-wrap:wrap;gap:.5rem}.message-actions{flex:1;justify-content:space-between}.send-btn{width:100%;margin-top:.5rem;justify-content:center}}.presets-dropdown{position:absolute;bottom:100%;left:0;right:0;background-color:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--border-radius-md);padding:1rem;box-shadow:var(--box-shadow-md);max-height:300px;overflow-y:auto;margin-bottom:.5rem;z-index:10;transition:var(--theme-transition)}.presets-dropdown h5{margin-bottom:1rem;padding-bottom:.5rem;border-bottom:1px solid var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.presets-dropdown ul{list-style:none;padding:0}.presets-dropdown li{padding:.75rem;border-bottom:1px solid var(--border-color);cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition);color:var(--text-color)}.presets-dropdown li:last-child{border-bottom:none}.presets-dropdown li:hover{background-color:var(--bg-secondary)}.preset-preview{display:block;font-size:.9rem;color:var(--text-muted);margin-top:.25rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:var(--theme-transition)}.user-info-clickable{display:flex;align-items:center;padding:.5rem;border-radius:var(--border-radius-md);cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition);margin-bottom:.75rem}.user-info-clickable:hover{background-color:var(--bg-secondary)}.view-history-hint{display:block;font-size:.75rem;color:var(--primary-color);margin-top:.2rem;transition:var(--theme-transition)}.user-history-modal{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#00000080;display:flex;justify-content:center;align-items:center;z-index:1000;animation:fadeIn .3s ease-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.user-history-content{background-color:var(--bg-card);border-radius:var(--border-radius-lg);width:90%;max-width:800px;max-height:90vh;overflow-y:auto;padding:1.5rem;box-shadow:0 5px 20px var(--shadow-color);animation:slideIn .3s ease-out;transition:var(--theme-transition)}@keyframes slideIn{0%{transform:translateY(30px);opacity:0}to{transform:translateY(0);opacity:1}}.user-history-header{display:flex;justify-content:space-between;align-items:center;padding-bottom:1rem;margin-bottom:1.5rem;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.user-history-header h3{margin:0;font-size:1.5rem;color:var(--text-color);transition:var(--theme-transition)}.close-btn{background:none;border:none;font-size:1.8rem;line-height:1;cursor:pointer;color:var(--text-muted);transition:color var(--transition-fast),var(--theme-transition)}.close-btn:hover{color:var(--danger-color)}.user-profile{display:flex;align-items:center;margin-bottom:2rem;padding:1rem;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);transition:var(--theme-transition)}.user-avatar.large{width:70px;height:70px;font-size:2rem;transition:var(--theme-transition)}.user-info{margin-left:1.5rem}.user-info h4{margin:0 0 .5rem;font-size:1.3rem;color:var(--text-color);transition:var(--theme-transition)}.user-info p{margin:.3rem 0;color:var(--text-light);transition:var(--theme-transition)}.ticket-history h4{margin-bottom:1rem;font-size:1.2rem;color:var(--text-color);transition:var(--theme-transition)}.history-ticket{background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1.25rem;margin-bottom:1.5rem;transition:var(--theme-transition)}.history-ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;padding-bottom:.75rem;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.history-ticket-header h5{margin:0;font-size:1.1rem;color:var(--text-color);transition:var(--theme-transition)}.history-messages{display:flex;flex-direction:column;gap:.75rem}.history-message{padding:1rem;border-radius:var(--border-radius-md);max-width:85%;color:var(--text-color);transition:var(--theme-transition)}.history-message.user{background-color:var(--bg-secondary);align-self:flex-start;border-top-left-radius:0}.history-message.agent{background-color:var(--primary-light);align-self:flex-end;border-top-right-radius:0}.message-metadata{display:flex;justify-content:space-between;margin-bottom:.5rem;font-size:.85rem;transition:var(--theme-transition)}.message-sender{font-weight:600;color:var(--text-color);transition:var(--theme-transition)}.message-time{color:var(--text-muted);transition:var(--theme-transition)}.no-history{text-align:center;padding:2rem;color:var(--text-muted);font-style:italic;transition:var(--theme-transition)}.user-history-loading,.user-history-error{display:flex;flex-direction:column;align-items:center;padding:2rem;text-align:center;transition:var(--theme-transition)}.attachment-item{margin-bottom:.5rem}.attachment-link{display:flex;align-items:center;background-color:var(--bg-secondary);padding:.5rem;border-radius:var(--border-radius-sm);text-decoration:none;color:var(--text-color);transition:background-color var(--transition-fast),var(--theme-transition)}.attachment-link:hover{background-color:var(--medium-gray)}.attachment-link i{margin-right:.5rem;color:var(--primary-color);transition:var(--theme-transition)}.connection-status{position:fixed;bottom:20px;right:20px;z-index:1000}.status-indicator{padding:8px 16px;border-radius:20px;color:#fff;cursor:pointer;box-shadow:0 2px 10px var(--shadow-color);display:flex;align-items:center;font-size:.9rem;transition:transform var(--transition-fast),var(--theme-transition)}.status-indicator:hover{transform:translateY(-2px)}.status-text{white-space:nowrap}.connection-details{background-color:var(--bg-card);border-radius:var(--border-radius-md);padding:15px;margin-top:10px;box-shadow:var(--box-shadow-md);color:var(--text-color);transition:var(--theme-transition)}.connection-actions{display:flex;justify-content:flex-end;margin-top:10px}.status-connected{background-color:var(--success-color)}.status-disconnected{background-color:var(--danger-color)}.status-connecting{background-color:var(--warning-color)}.connection-detail-item{display:flex;justify-content:space-between;margin-bottom:8px;padding-bottom:8px;border-bottom:1px solid var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.connection-detail-item:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0}.detail-label{font-weight:500;color:var(--text-light);transition:var(--theme-transition)}.detail-value{color:var(--text-color);transition:var(--theme-transition)}.detail-value.good{color:var(--success-color)}.detail-value.warning{color:var(--warning-color)}.detail-value.error{color:var(--danger-color)}@media (max-width: 992px){.ticket-info-panel{flex-direction:column;align-items:flex-start}.ticket-meta{margin-bottom:1rem;width:100%}.ticket-actions{width:100%;justify-content:space-between}.tickets-container{grid-template-columns:repeat(auto-fill,minmax(300px,1fr))}}@media (max-width: 768px){.main-container{flex-direction:column}.sidebar{width:100%;height:auto;max-height:300px;border-right:none;border-bottom:1px solid var(--border-color)}.tickets-container{grid-template-columns:1fr}.user-history-content{width:95%;padding:1rem}.history-message{max-width:95%}.user-profile{flex-direction:column;text-align:center}.user-info{margin:1rem 0 0}.tab-btn{padding:.5rem .75rem;font-size:.9rem}}@media (max-width: 576px){.navbar{padding:.5rem;flex-wrap:wrap}.navbar-brand h1{font-size:1.2rem}.navbar-menu{order:3;width:100%;justify-content:center;margin-top:.5rem}.nav-link{margin:0 .5rem}.input-group{flex-direction:column}.input-group textarea{border-radius:var(--border-radius-md) var(--border-radius-md) 0 0}.input-group-append{flex-direction:row}.input-group-append button{border-radius:0}.input-group-append button:last-child{border-radius:0 0 var(--border-radius-md) 0}.input-group-append button:first-child{border-radius:0 0 0 var(--border-radius-md)}}.statistics-container{padding:1.5rem;max-width:1400px;margin:0 auto}.statistics-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.statistics-header h2{font-size:1.8rem;margin:0;color:var(--text-color)}.statistics-filters{display:flex;gap:1rem}.period-selector{display:flex;align-items:center;gap:.5rem}.period-selector select{padding:.5rem;border-radius:4px;border:1px solid var(--border-color)}.statistics-tabs{display:flex;border-bottom:2px solid var(--border-color);margin-bottom:2rem}.statistics-tabs button{padding:.75rem 1.5rem;background:none;border:none;font-size:1rem;font-weight:500;cursor:pointer;position:relative;color:var(--text-light)}.statistics-tabs button:hover,.statistics-tabs button.active{color:var(--primary-color)}.statistics-tabs button.active:after{content:"";position:absolute;bottom:-2px;left:0;width:100%;height:3px;background-color:var(--primary-color)}.statistics-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1.5rem;margin-bottom:2rem}.stat-card{background-color:#fff;border-radius:8px;padding:1.5rem;display:flex;align-items:center;box-shadow:0 2px 8px #0000001a}.stat-icon{width:50px;height:50px;display:flex;align-items:center;justify-content:center;background-color:#3498db1a;border-radius:50%;margin-right:1rem}.stat-icon i{font-size:1.5rem;color:var(--primary-color)}.stat-content h3{font-size:1.8rem;margin:0 0 .25rem;color:var(--text-color)}.stat-content p{margin:0;color:var(--text-light)}.statistics-charts{display:grid;grid-template-columns:repeat(auto-fit,minmax(450px,1fr));gap:1.5rem;margin-bottom:2rem}.chart-container{background-color:#fff;border-radius:8px;padding:1.5rem;box-shadow:0 2px 8px #0000001a}.chart-container h3{margin-top:0;margin-bottom:1rem;font-size:1.2rem;color:var(--text-color)}.tickets-tags-distribution{background-color:#fff;border-radius:8px;padding:1.5rem;box-shadow:0 2px 8px #0000001a}.tickets-tags-distribution h3{margin-top:0;margin-bottom:1.5rem;font-size:1.2rem}.tags-stats{display:flex;flex-direction:column;gap:1rem}.tag-stat{display:flex;align-items:center}.tag-name{width:150px;font-weight:500}.tag-progress-container{flex:1;background-color:#f1f1f1;border-radius:4px;height:24px;overflow:hidden}.tag-progress{height:100%;background-color:var(--primary-color);color:#fff;display:flex;align-items:center;padding:0 .5rem;font-size:.85rem}.agents-statistics{display:flex;flex-direction:column;gap:1.5rem}.agents-performance{background-color:#fff;border-radius:8px;padding:1.5rem;box-shadow:0 2px 8px #0000001a}.agents-table{overflow-x:auto}.agents-table table{width:100%;border-collapse:collapse}.agents-table th,.agents-table td{padding:1rem;text-align:left;border-bottom:1px solid var(--border-color)}.agents-table th{font-weight:600;color:var(--text-color)}.agent-name{font-weight:500}.star{color:#ddd;font-size:1.2rem}.star.filled{color:#f39c12}.statistics-loading,.statistics-error{display:flex;flex-direction:column;align-items:center;justify-content:center;height:300px;text-align:center}.statistics-error{color:var(--danger-color)}@media (max-width: 768px){.statistics-charts{grid-template-columns:1fr}.statistics-header{flex-direction:column;align-items:flex-start;gap:1rem}}Обновленная АДМИНСКАЯ СТАТИСТИКА с поддержкой тёмной темы css .admin-statistics-container{padding:1.5rem;max-width:1400px;margin:0 auto}.admin-statistics-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.admin-statistics-header h2{font-size:1.8rem;margin:0;color:var(--text-color);transition:var(--theme-transition)}.refresh-btn{background-color:var(--bg-secondary);border:none;border-radius:var(--border-radius-md);padding:.5rem 1rem;cursor:pointer;font-size:.9rem;color:var(--text-color);display:flex;align-items:center;gap:.5rem;transition:background-color var(--transition-fast),var(--theme-transition)}.refresh-btn:hover{background-color:var(--medium-gray)}.admin-statistics-filters{background-color:var(--bg-card);border-radius:var(--border-radius-md);padding:1.5rem;box-shadow:var(--box-shadow-sm);margin-bottom:1.5rem;display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:1rem;transition:var(--theme-transition)}.agent-selector{display:flex;align-items:center;gap:.75rem}.agent-selector label{font-weight:500;color:var(--text-color);transition:var(--theme-transition)}.agent-selector select{padding:.5rem;border-radius:var(--border-radius-sm);border:1px solid var(--border-color);min-width:200px;background-color:var(--bg-card);color:var(--text-color);transition:var(--theme-transition)}.period-selector{display:flex;flex-direction:column;gap:.75rem}.period-buttons{display:flex;border:1px solid var(--border-color);border-radius:var(--border-radius-sm);overflow:hidden;transition:var(--theme-transition)}.period-buttons button{background:none;border:none;border-right:1px solid var(--border-color);padding:.5rem 1rem;cursor:pointer;font-size:.9rem;flex:1;color:var(--text-color);transition:var(--theme-transition)}.period-buttons button:last-child{border-right:none}.period-buttons button.active{background-color:var(--primary-color);color:#fff}.custom-date-range{display:flex;gap:.75rem}.custom-date-range label{display:flex;align-items:center;gap:.5rem;color:var(--text-color);transition:var(--theme-transition)}.custom-date-range input{padding:.5rem;border-radius:var(--border-radius-sm);border:1px solid var(--border-color);background-color:var(--bg-card);color:var(--text-color);transition:var(--theme-transition)}.error-message{background-color:rgba(var(--danger-color-rgb),.1);color:var(--danger-color);padding:1rem;border-radius:var(--border-radius-md);margin-bottom:1.5rem;text-align:center;border-left:4px solid var(--danger-color);transition:var(--theme-transition)}.admin-stats-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4rem 0;color:var(--text-light);transition:var(--theme-transition)}.comparative-stats,.agent-detail-stats{background-color:var(--bg-card);border-radius:var(--border-radius-md);padding:1.5rem;box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.comparative-stats h3,.agent-detail-stats h3{margin-top:0;margin-bottom:1.5rem;font-size:1.4rem;color:var(--text-color);transition:var(--theme-transition)}.stats-row{display:flex;gap:1.5rem;margin-bottom:1.5rem;flex-wrap:wrap}.chart-container{background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1.5rem;flex:1;min-width:300px;transition:var(--theme-transition)}.chart-container.large{min-width:400px}.chart-container.full-width{width:100%;flex-basis:100%}.chart-container h4{margin-top:0;margin-bottom:1rem;font-size:1.1rem;color:var(--text-color);transition:var(--theme-transition)}.agents-table-container{margin:2rem 0}.agents-table-container h4{margin-bottom:1rem;color:var(--text-color);transition:var(--theme-transition)}.agents-comparison-table{width:100%;border-collapse:collapse}.agents-comparison-table th,.agents-comparison-table td{padding:1rem;text-align:left;border-bottom:1px solid var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.agents-comparison-table th{background-color:var(--bg-secondary);color:var(--text-color);font-weight:600;transition:var(--theme-transition)}.agents-comparison-table tr.top-performer{background-color:rgba(var(--success-color-rgb),.1);transition:var(--theme-transition)}.rating{display:flex;gap:2px}.rating.small{font-size:.9rem}.star{color:var(--medium-gray);font-size:1.2rem;transition:var(--theme-transition)}.efficiency-bar{background-color:var(--bg-secondary);border-radius:10px;height:16px;overflow:hidden;width:100%;display:block;transition:var(--theme-transition)}.efficiency-fill{height:100%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.75rem;font-weight:600;text-shadow:0 1px 1px rgba(0,0,0,.2);transition:var(--theme-transition)}.export-buttons{display:flex;justify-content:flex-end;gap:1rem;margin-top:1rem}.export-btn{padding:.5rem 1rem;background-color:var(--bg-secondary);border:none;border-radius:var(--border-radius-md);display:flex;align-items:center;gap:.5rem;cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition);color:var(--text-color)}.export-btn:hover{background-color:var(--medium-gray)}.agent-summary-header{display:flex;justify-content:space-between;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1.5rem;margin-bottom:1.5rem;flex-wrap:wrap;gap:1.5rem;transition:var(--theme-transition)}.agent-info{display:flex;align-items:center;gap:1.5rem}.agent-avatar{width:70px;height:70px;border-radius:50%;background-color:var(--primary-color);color:#fff;font-size:2rem;display:flex;align-items:center;justify-content:center;transition:var(--theme-transition)}.agent-details h3{margin:0 0 .25rem;font-size:1.5rem;color:var(--text-color);transition:var(--theme-transition)}.agent-role{margin:0 0 .5rem;color:var(--text-light);transition:var(--theme-transition)}.agent-status{display:flex;align-items:center;gap:.5rem;font-size:.9rem;color:var(--text-light);transition:var(--theme-transition)}.status-indicator-agent{width:10px;height:10px;border-radius:50%;background-color:var(--medium-gray);transition:var(--theme-transition)}.status-indicator-agent.active{background-color:var(--success-color)}.status-indicator-agent.inactive{background-color:var(--danger-color)}.agent-metrics{display:flex;gap:2rem}.metric{text-align:center}.metric-value{font-size:2rem;font-weight:600;color:var(--primary-color);margin-bottom:.25rem;transition:var(--theme-transition)}.metric-label{color:var(--text-light);font-size:.9rem;transition:var(--theme-transition)}.tickets-table{width:100%;border-collapse:collapse;margin-top:1rem}.tickets-table th,.tickets-table td{padding:.75rem;text-align:left;border-bottom:1px solid var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.tickets-table th{font-weight:600;color:var(--text-color);background-color:var(--bg-secondary);transition:var(--theme-transition)}.status-badge{padding:.25rem .5rem;border-radius:10px;font-size:.75rem;display:inline-block;transition:var(--theme-transition)}.status-badge.closed{background-color:rgba(var(--success-color-rgb),.2);color:var(--success-color)}.status-badge.taken{background-color:rgba(var(--warning-color-rgb),.2);color:var(--warning-color)}.status-badge.open{background-color:rgba(var(--primary-color-rgb),.2);color:var(--primary-color)}.performance-indicators{width:100%}.kpi-cards{display:flex;gap:1.5rem;margin-top:1rem;flex-wrap:wrap}.kpi-card{background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1.5rem;flex:1;min-width:250px;transition:var(--theme-transition)}.kpi-title{font-size:1.1rem;font-weight:500;margin-bottom:1rem;color:var(--text-color);transition:var(--theme-transition)}.kpi-value{font-size:1.8rem;font-weight:600;margin-bottom:1rem;transition:var(--theme-transition)}.kpi-value.good{color:var(--success-color)}.kpi-value.average{color:var(--warning-color)}.kpi-value.poor{color:var(--danger-color)}.kpi-description{color:var(--text-light);transition:var(--theme-transition)}.kpi-trend{margin-top:.5rem;font-size:.9rem;font-weight:500;color:var(--text-light);transition:var(--theme-transition)}@media (max-width: 992px){.admin-statistics-filters{flex-direction:column;align-items:stretch}.agent-summary-header{flex-direction:column}.agent-metrics{width:100%;justify-content:space-around;flex-wrap:wrap;gap:1rem}.chart-container{min-width:100%}}.admin-dropdown{position:relative;display:inline-block}.dropdown-toggle{display:flex;align-items:center;gap:.5rem;background:none;border:none;color:var(--text-light);font-weight:500;padding:.5rem .75rem;cursor:pointer;transition:color var(--transition-fast),var(--theme-transition);font-size:1rem;position:relative}.dropdown-toggle:after{content:"";display:inline-block;margin-left:.5rem;width:0;height:0;border-left:5px solid transparent;border-right:5px solid transparent;border-top:5px solid currentColor;transition:transform .2s,var(--theme-transition)}.dropdown-toggle:hover{color:var(--primary-color)}.dropdown-menu{position:absolute;top:100%;right:0;background-color:var(--bg-card);min-width:180px;box-shadow:0 5px 15px var(--shadow-color);border-radius:var(--border-radius-md);padding:.5rem 0;margin-top:.5rem;opacity:0;visibility:hidden;transform:translateY(-10px);transition:all .3s,var(--theme-transition);z-index:1000;overflow:hidden}.admin-dropdown:hover .dropdown-menu,.admin-dropdown:focus-within .dropdown-menu{opacity:1;visibility:visible;transform:translateY(0)}.admin-dropdown:hover .dropdown-toggle:after,.admin-dropdown:focus-within .dropdown-toggle:after{transform:rotate(180deg)}.dropdown-item{display:block;padding:.75rem 1rem;color:var(--text-color);text-decoration:none;transition:background-color var(--transition-fast),var(--theme-transition);white-space:nowrap}.dropdown-item:hover{background-color:var(--bg-secondary);color:var(--primary-color)}@media (max-width: 768px){.dropdown-menu{position:static;width:100%;box-shadow:none;background-color:var(--bg-secondary);margin-top:0;border-radius:0}.admin-dropdown{display:block;width:100%}.dropdown-toggle{width:100%;justify-content:space-between;padding:.75rem 1rem}.admin-dropdown .dropdown-menu{display:none;opacity:1;visibility:visible;transform:none}.admin-dropdown.active .dropdown-menu{display:block;animation:dropdown-fade .3s}}.profile-container{max-width:1200px;margin:0 auto;padding:32px 24px;color:var(--text-color);transition:var(--theme-transition);background-color:var(--bg-primary)}.profile-header{margin-bottom:32px;position:relative}.profile-header h2{font-size:28px;font-weight:700;color:var(--text-color);margin:0 0 8px;position:relative;display:inline-block;transition:var(--theme-transition)}.profile-header h2:after{content:"";position:absolute;bottom:-8px;left:0;width:80px;height:4px;background:linear-gradient(90deg,var(--primary-color),var(--primary-light));border-radius:2px}.profile-subtitle{color:var(--text-light);font-size:16px;margin-top:16px;transition:var(--theme-transition)}.profile-info{display:flex;align-items:center;gap:24px;background:var(--bg-card);border-radius:var(--border-radius-xl);padding:32px;box-shadow:0 4px 24px var(--shadow-color);margin-bottom:32px;position:relative;overflow:hidden;transition:var(--theme-transition)}.profile-info:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:linear-gradient(90deg,var(--primary-color),var(--primary-light))}.user-avatar{flex-shrink:0;position:relative}.avatar-initial{width:100px;height:100px;background:linear-gradient(135deg,var(--primary-color),var(--primary-dark));color:#fff;font-size:42px;font-weight:600;display:flex;align-items:center;justify-content:center;border-radius:var(--border-radius-lg);box-shadow:0 6px 12px #3182ce33;transition:var(--theme-transition)}.user-status{position:absolute;bottom:5px;right:5px;width:20px;height:20px;border-radius:50%;background:var(--success-color);border:3px solid var(--bg-card);box-shadow:0 2px 4px var(--shadow-color);transition:var(--theme-transition)}.user-status.offline{background:var(--medium-gray)}.user-details{flex-grow:1}.user-name{font-size:24px;font-weight:700;margin:0 0 4px;color:var(--text-color);transition:var(--theme-transition)}.user-role{font-size:16px;color:var(--text-light);margin-bottom:16px;display:flex;align-items:center;gap:6px;transition:var(--theme-transition)}.role-badge{display:inline-flex;align-items:center;padding:4px 8px;background:rgba(var(--primary-color-rgb),.1);color:var(--primary-color);border-radius:var(--border-radius-sm);font-size:14px;font-weight:500;transition:var(--theme-transition)}.role-badge.admin{background:rgba(var(--warning-color-rgb),.1);color:var(--warning-color)}.user-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:16px;margin-top:16px;width:100%;max-width:500px}.stat-item{text-align:center;padding:12px;background:var(--bg-secondary);border-radius:var(--border-radius-md);box-shadow:inset 0 0 0 1px var(--border-color);transition:transform .15s ease,box-shadow .15s ease,var(--theme-transition)}.stat-item:hover{transform:translateY(-2px);box-shadow:inset 0 0 0 1px var(--border-color),0 4px 8px var(--shadow-color)}.stat-value{display:block;font-size:26px;font-weight:700;color:var(--primary-color);transition:var(--theme-transition)}.stat-label{font-size:14px;color:var(--text-light);margin-top:4px;display:block;transition:var(--theme-transition)}.user-meta{display:flex;flex-direction:column;gap:8px;margin-top:16px}.meta-item{display:flex;align-items:center;gap:8px;font-size:14px;color:var(--text-light);transition:var(--theme-transition)}.meta-item i{color:var(--text-light);font-size:16px;width:20px;text-align:center}@media (max-width: 768px){.profile-info{flex-direction:column;align-items:center;text-align:center;padding:24px 16px}.user-stats{margin:16px auto 0}.user-meta{align-items:center}}.profile-section{background:var(--bg-card);border-radius:var(--border-radius-xl);padding:24px;box-shadow:0 4px 24px var(--shadow-color);margin-bottom:32px;position:relative;transition:var(--theme-transition)}.profile-section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.profile-section-header h3{font-size:20px;font-weight:600;margin:0;color:var(--text-color);transition:var(--theme-transition)}.profile-loading,.profile-error{text-align:center;padding:48px 24px;background:var(--bg-card);border-radius:var(--border-radius-xl);box-shadow:0 4px 24px var(--shadow-color);margin-bottom:32px;transition:var(--theme-transition)}.profile-loading{display:flex;flex-direction:column;align-items:center;gap:20px;color:var(--text-light)}.profile-loading:before{content:"";width:48px;height:48px;border:4px solid var(--medium-gray);border-top-color:var(--primary-color);border-radius:50%;animation:spin 1s linear infinite}.profile-error{color:var(--danger-color);display:flex;flex-direction:column;align-items:center;gap:16px}.profile-error:before{content:"⚠️";font-size:48px}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.activity-heatmap-container{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:0 4px 20px var(--shadow-color);padding:24px;margin-bottom:32px;overflow:hidden;transition:var(--theme-transition)}.activity-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.activity-header h3{margin:0;font-size:20px;font-weight:600;color:var(--text-color);transition:var(--theme-transition)}.date-range-selector{display:flex;background:var(--bg-secondary);border-radius:var(--border-radius-md);padding:4px;transition:var(--theme-transition)}.date-range-selector button{border:none;background:none;padding:8px 12px;font-size:14px;font-weight:500;color:var(--text-light);border-radius:var(--border-radius-sm);transition:all .2s ease,var(--theme-transition)}.date-range-selector button:hover{color:var(--text-color);background:rgba(var(--medium-gray-rgb),.3)}.date-range-selector button.active{background:var(--primary-color);color:#fff;box-shadow:0 2px 5px var(--shadow-color)}.activity-heatmap{position:relative;margin:12px 0 24px;padding-bottom:16px}.weekday-labels{position:absolute;left:0;top:6px;display:flex;flex-direction:column;height:calc(100% - 30px);justify-content:space-between}.weekday-labels span{font-size:12px;color:var(--text-light);height:11px;font-weight:500;transition:var(--theme-transition)}.heatmap-grid{margin-left:32px;padding-top:30px;display:flex;gap:3px;position:relative}.heatmap-week{display:flex;flex-direction:column;gap:3px}.heatmap-day{width:12px;height:12px;border-radius:3px;transition:transform .15s ease,var(--theme-transition);position:relative}.heatmap-day:hover{transform:scale(1.25)}.heatmap-day:hover:after{content:attr(data-tooltip);position:absolute;bottom:calc(100% + 10px);left:50%;transform:translate(-50%);background:var(--dark-gray);color:#fff;padding:6px 10px;border-radius:var(--border-radius-sm);font-size:12px;white-space:nowrap;z-index:10;box-shadow:0 3px 8px var(--shadow-color)}.heatmap-day:hover:before{content:"";position:absolute;bottom:calc(100% + 4px);left:50%;transform:translate(-50%);border:6px solid transparent;border-top-color:var(--dark-gray)}.heatmap-day.empty{background:transparent}.level-0{background-color:var(--bg-secondary);transition:var(--theme-transition)}.level-1{background-color:var(--primary-light);transition:var(--theme-transition)}.level-2{background-color:var(--info-color);transition:var(--theme-transition)}.level-3{background-color:var(--primary-color);transition:var(--theme-transition)}.level-4{background-color:var(--primary-dark);transition:var(--theme-transition)}.month-labels{position:absolute;top:8px;left:0;right:0;height:20px}.month-labels span{position:absolute;font-size:13px;font-weight:500;color:var(--text-light);transition:var(--theme-transition)}.heatmap-legend{display:flex;align-items:center;justify-content:flex-end;gap:8px;margin-top:16px}.heatmap-legend span{font-size:12px;color:var(--text-light);transition:var(--theme-transition)}.legend-scale{display:flex;gap:3px}.legend-item{width:12px;height:12px;border-radius:3px}.activity-summary{display:flex;padding:16px 0;border-top:1px solid var(--border-color);margin-top:16px;gap:32px;transition:var(--theme-transition)}.summary-item{display:flex;flex-direction:column}.summary-value{font-size:28px;font-weight:700;color:var(--text-color);margin-bottom:4px;transition:var(--theme-transition)}.summary-label{font-size:14px;color:var(--text-light);transition:var(--theme-transition)}.activity-loading{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:0 4px 20px var(--shadow-color);padding:40px;text-align:center;color:var(--text-light);display:flex;flex-direction:column;align-items:center;gap:16px;transition:var(--theme-transition)}.activity-loading:before{content:"";width:36px;height:36px;border:3px solid var(--medium-gray);border-top-color:var(--primary-color);border-radius:50%;animation:spin 1s linear infinite}.activity-error{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:0 4px 20px var(--shadow-color);padding:24px;text-align:center;color:var(--danger-color);font-weight:500;display:flex;flex-direction:column;align-items:center;transition:var(--theme-transition)}.activity-error:before{content:"⚠️";font-size:36px;margin-bottom:16px}.activity-details{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:0 4px 20px var(--shadow-color);padding:24px;margin-bottom:32px;transition:var(--theme-transition)}.activity-details h3{font-size:20px;font-weight:600;color:var(--text-color);margin:0 0 24px;padding-bottom:16px;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.activity-charts{display:grid;grid-template-columns:repeat(auto-fit,minmax(380px,1fr));gap:24px;margin-top:16px}.chart-container{background:var(--bg-secondary);border-radius:var(--border-radius-md);padding:20px;height:100%;display:flex;flex-direction:column;box-shadow:inset 0 0 0 1px var(--border-color);transition:var(--theme-transition)}.chart-container h4{font-size:16px;font-weight:600;color:var(--text-color);margin:0 0 16px;transition:var(--theme-transition)}.insight-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:16px;margin-top:24px}.insight-card{background:var(--bg-secondary);border-radius:var(--border-radius-md);box-shadow:inset 0 0 0 1px var(--border-color),0 2px 4px var(--shadow-color);padding:16px;display:flex;flex-direction:column;transition:var(--theme-transition)}.insight-title{font-size:14px;color:var(--text-light);margin-bottom:8px;transition:var(--theme-transition)}.insight-value{font-size:24px;font-weight:600;color:var(--text-color);margin-bottom:8px;transition:var(--theme-transition)}.insight-trend{display:flex;align-items:center;gap:6px;font-size:14px;transition:var(--theme-transition)}.trend-up{color:var(--success-color);transition:var(--theme-transition)}.trend-down{color:var(--danger-color);transition:var(--theme-transition)}.trend-neutral{color:var(--text-light);transition:var(--theme-transition)}.efficiency-card{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-md);padding:24px;margin-bottom:32px;position:relative;overflow:hidden;transition:var(--theme-transition)}.efficiency-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:4px;background:linear-gradient(90deg,var(--primary-color),var(--primary-light));transition:var(--theme-transition)}.efficiency-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.efficiency-header h3{font-size:20px;font-weight:600;color:var(--text-color);margin:0;transition:var(--theme-transition)}.efficiency-score{display:flex;align-items:center;gap:10px;padding:12px 16px;background:var(--bg-secondary);border-radius:var(--border-radius-xl);box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.score-circle{width:60px;height:60px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:22px;color:#fff;padding:10px;position:relative;box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.score-circle.excellent{background:var(--success-color)}.score-circle.good{background:var(--info-color)}.score-circle.average{background:var(--warning-color)}.score-circle.poor{background:var(--danger-color)}.score-details{display:flex;flex-direction:column}.score-value{font-size:18px;font-weight:700;color:var(--text-color);margin-bottom:4px;transition:var(--theme-transition)}.score-status{font-size:14px;color:var(--text-light);transition:var(--theme-transition)}.efficiency-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:24px;margin-top:16px}.metric-item{display:flex;align-items:center;gap:16px;padding:16px;border-radius:var(--border-radius-md);background:var(--bg-secondary);box-shadow:inset 0 0 0 1px var(--border-color);transition:transform .2s ease,box-shadow .2s ease,var(--theme-transition)}.metric-item:hover{transform:translateY(-2px);box-shadow:inset 0 0 0 1px var(--border-color),0 4px 10px var(--shadow-color)}.metric-icon{width:48px;height:48px;display:flex;align-items:center;justify-content:center;font-size:24px;color:#fff;border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.icon-response{background:linear-gradient(135deg,var(--info-color),var(--primary-color))}.icon-resolution{background:linear-gradient(135deg,var(--success-color),var(--secondary-color))}.icon-satisfaction{background:linear-gradient(135deg,var(--warning-color),#d69e2e)}.icon-closed{background:linear-gradient(135deg,#9f7aea,#805ad5)}.icon-tickets{background:linear-gradient(135deg,#ed8936,#dd6b20)}.metric-details{flex:1}.metric-value{font-size:22px;font-weight:700;color:var(--text-color);margin-bottom:6px;display:flex;align-items:center;gap:8px;transition:var(--theme-transition)}.rating-stars{display:inline-flex;gap:2px}.star{color:var(--medium-gray);font-size:18px;transition:var(--theme-transition)}.star.filled{color:var(--warning-color);transition:var(--theme-transition)}.metric-name{font-size:14px;color:var(--text-light);transition:var(--theme-transition)}.efficiency-tips{margin-top:24px;padding:16px;background:rgba(var(--primary-color-rgb),.1);border-radius:var(--border-radius-md);border-left:4px solid var(--primary-color);transition:var(--theme-transition)}.tips-header{display:flex;align-items:center;gap:8px;margin-bottom:8px}.tips-header i{font-size:18px;color:var(--primary-color);transition:var(--theme-transition)}.tips-header h4{margin:0;font-size:16px;color:var(--text-color);transition:var(--theme-transition)}.tips-list{list-style:none;padding:0;margin:0}.tips-list li{padding:6px 0 6px 18px;position:relative;color:var(--text-light);font-size:14px;transition:var(--theme-transition)}.tips-list li:before{content:"•";color:var(--primary-color);position:absolute;left:0;font-weight:700;transition:var(--theme-transition)}