.image-viewer-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#000000e6;display:flex;justify-content:center;align-items:center;z-index:1000;animation:fadeIn .2s ease-out}.image-viewer-container{width:90%;max-width:1200px;height:90vh;background-color:#0006;border-radius:var(--border-radius-lg);padding:20px;display:flex;flex-direction:column}.image-viewer-header{display:flex;justify-content:space-between;align-items:center;padding-bottom:15px;color:#fff}.image-title{font-size:18px;font-weight:500}.close-button{background:none;border:none;color:#fff;font-size:30px;cursor:pointer;line-height:1}.image-viewer-body{flex:1;display:flex;align-items:center;position:relative;height:100%}.image-container{flex:1;height:100%;display:flex;align-items:center;justify-content:center}.image-viewer-img{max-width:100%;max-height:100%;object-fit:contain}.nav-button{position:absolute;top:50%;transform:translateY(-50%);background:#00000080;border:none;width:50px;height:50px;border-radius:50%;color:#fff;font-size:24px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background-color var(--transition-fast)}.prev-button{left:10px}.next-button{right:10px}.nav-button:hover{background-color:#000c}.image-counter{text-align:center;padding:10px 0;color:#fff;font-size:14px}@media (max-width: 768px){.image-viewer-container{padding:10px;width:95%}.nav-button{width:40px;height:40px;font-size:18px}}.theme-toggle{position:relative;display:flex;align-items:center}.theme-toggle-input{position:absolute;opacity:0;width:0;height:0}.theme-toggle-label{display:flex;align-items:center;cursor:pointer;padding:8px 12px;border-radius:8px;transition:var(--theme-transition)}.theme-toggle-label:hover{background-color:var(--bg-secondary)}.theme-toggle-icon{display:flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:50%;color:var(--primary-color);margin-right:8px;transition:transform .3s ease}[data-theme=dark] .theme-toggle-icon{color:var(--primary-light)}.theme-toggle-text{color:var(--text-secondary);font-size:14px;font-weight:500}.theme-toggle-input:checked+.theme-toggle-label .theme-toggle-icon{transform:rotate(360deg)}@media (max-width: 767px){.theme-toggle-text{display:none}.theme-toggle-label{padding:8px}.theme-toggle-icon{margin-right:0;background-color:var(--bg-secondary);padding:8px}}:root{--md3-primary: #3498db;--md3-primary-container: #d1e8ff;--md3-on-primary: #ffffff;--md3-on-primary-container: #001d32;--md3-secondary: #535e6f;--md3-secondary-container: #d6e3f7;--md3-on-secondary: #ffffff;--md3-on-secondary-container: #101c2a;--md3-tertiary: #6b5778;--md3-tertiary-container: #f2daff;--md3-on-tertiary: #ffffff;--md3-on-tertiary-container: #251431;--md3-error: #e74c3c;--md3-error-container: #ffdad6;--md3-on-error: #ffffff;--md3-on-error-container: #410002;--md3-success: #2ecc71;--md3-success-container: #d4f4dd;--md3-on-success: #ffffff;--md3-on-success-container: #002106;--md3-warning: #f39c12;--md3-warning-container: #ffecc2;--md3-on-warning: #ffffff;--md3-on-warning-container: #2d1700;--md3-surface: #fcfcff;--md3-surface-dim: #d9d9dc;--md3-surface-bright: #fcfcff;--md3-surface-container-lowest: #ffffff;--md3-surface-container-low: #f3f3f6;--md3-surface-container: #ededf0;--md3-surface-container-high: #e7e8eb;--md3-surface-container-highest: #e2e2e5;--md3-surface-variant: #dfe2eb;--md3-on-surface: #1a1c1e;--md3-on-surface-variant: #42474e;--md3-outline: #73777f;--md3-outline-variant: #c3c6cf;--md3-background: #fcfcff;--md3-on-background: #1a1c1e;--md3-inverse-surface: #2f3033;--md3-inverse-on-surface: #f1f0f4;--md3-inverse-primary: #a8c8ff;--md3-scrim: #000000;--md3-shadow: rgba(0, 0, 0, .3);--md3-elevation-0: none;--md3-elevation-1: 0px 1px 2px 0px rgba(0, 0, 0, .3), 0px 1px 3px 1px rgba(0, 0, 0, .15);--md3-elevation-2: 0px 1px 2px 0px rgba(0, 0, 0, .3), 0px 2px 6px 2px rgba(0, 0, 0, .15);--md3-elevation-3: 0px 4px 8px 3px rgba(0, 0, 0, .15), 0px 1px 3px 0px rgba(0, 0, 0, .3);--md3-elevation-4: 0px 6px 10px 4px rgba(0, 0, 0, .15), 0px 2px 3px 0px rgba(0, 0, 0, .3);--md3-elevation-5: 0px 8px 12px 6px rgba(0, 0, 0, .15), 0px 4px 4px 0px rgba(0, 0, 0, .3);--md3-font-brand: "Roboto", "Segoe UI", -apple-system, BlinkMacSystemFont, sans-serif;--md3-font-plain: "Roboto", "Segoe UI", -apple-system, BlinkMacSystemFont, sans-serif;--md3-display-large-font: var(--md3-font-brand);--md3-display-large-size: 57px;--md3-display-large-line-height: 64px;--md3-display-large-weight: 400;--md3-display-large-tracking: -.25px;--md3-display-medium-font: var(--md3-font-brand);--md3-display-medium-size: 45px;--md3-display-medium-line-height: 52px;--md3-display-medium-weight: 400;--md3-display-medium-tracking: 0px;--md3-display-small-font: var(--md3-font-brand);--md3-display-small-size: 36px;--md3-display-small-line-height: 44px;--md3-display-small-weight: 400;--md3-display-small-tracking: 0px;--md3-headline-large-font: var(--md3-font-brand);--md3-headline-large-size: 32px;--md3-headline-large-line-height: 40px;--md3-headline-large-weight: 400;--md3-headline-large-tracking: 0px;--md3-headline-medium-font: var(--md3-font-brand);--md3-headline-medium-size: 28px;--md3-headline-medium-line-height: 36px;--md3-headline-medium-weight: 400;--md3-headline-medium-tracking: 0px;--md3-headline-small-font: var(--md3-font-brand);--md3-headline-small-size: 24px;--md3-headline-small-line-height: 32px;--md3-headline-small-weight: 400;--md3-headline-small-tracking: 0px;--md3-title-large-font: var(--md3-font-plain);--md3-title-large-size: 22px;--md3-title-large-line-height: 28px;--md3-title-large-weight: 400;--md3-title-large-tracking: 0px;--md3-title-medium-font: var(--md3-font-plain);--md3-title-medium-size: 16px;--md3-title-medium-line-height: 24px;--md3-title-medium-weight: 500;--md3-title-medium-tracking: .15px;--md3-title-small-font: var(--md3-font-plain);--md3-title-small-size: 14px;--md3-title-small-line-height: 20px;--md3-title-small-weight: 500;--md3-title-small-tracking: .1px;--md3-label-large-font: var(--md3-font-plain);--md3-label-large-size: 14px;--md3-label-large-line-height: 20px;--md3-label-large-weight: 500;--md3-label-large-tracking: .1px;--md3-label-medium-font: var(--md3-font-plain);--md3-label-medium-size: 12px;--md3-label-medium-line-height: 16px;--md3-label-medium-weight: 500;--md3-label-medium-tracking: .5px;--md3-label-small-font: var(--md3-font-plain);--md3-label-small-size: 11px;--md3-label-small-line-height: 16px;--md3-label-small-weight: 500;--md3-label-small-tracking: .5px;--md3-body-large-font: var(--md3-font-plain);--md3-body-large-size: 16px;--md3-body-large-line-height: 24px;--md3-body-large-weight: 400;--md3-body-large-tracking: .5px;--md3-body-medium-font: var(--md3-font-plain);--md3-body-medium-size: 14px;--md3-body-medium-line-height: 20px;--md3-body-medium-weight: 400;--md3-body-medium-tracking: .25px;--md3-body-small-font: var(--md3-font-plain);--md3-body-small-size: 12px;--md3-body-small-line-height: 16px;--md3-body-small-weight: 400;--md3-body-small-tracking: .4px;--md3-shape-corner-none: 0px;--md3-shape-corner-extra-small: 4px;--md3-shape-corner-small: 8px;--md3-shape-corner-medium: 12px;--md3-shape-corner-large: 16px;--md3-shape-corner-extra-large: 28px;--md3-shape-corner-full: 9999px;--md3-motion-duration-short-1: 50ms;--md3-motion-duration-short-2: .1s;--md3-motion-duration-short-3: .15s;--md3-motion-duration-short-4: .2s;--md3-motion-duration-medium-1: .25s;--md3-motion-duration-medium-2: .3s;--md3-motion-duration-medium-3: .35s;--md3-motion-duration-medium-4: .4s;--md3-motion-duration-long-1: .45s;--md3-motion-duration-long-2: .5s;--md3-motion-duration-long-3: .55s;--md3-motion-duration-long-4: .6s;--md3-motion-duration-extra-long-1: .7s;--md3-motion-duration-extra-long-2: .8s;--md3-motion-duration-extra-long-3: .9s;--md3-motion-duration-extra-long-4: 1s;--md3-motion-easing-linear: cubic-bezier(0, 0, 1, 1);--md3-motion-easing-standard: cubic-bezier(.2, 0, 0, 1);--md3-motion-easing-standard-accelerate: cubic-bezier(.3, 0, 1, 1);--md3-motion-easing-standard-decelerate: cubic-bezier(0, 0, 0, 1);--md3-motion-easing-emphasized: cubic-bezier(.2, 0, 0, 1);--md3-motion-easing-emphasized-accelerate: cubic-bezier(.3, 0, .8, .15);--md3-motion-easing-emphasized-decelerate: cubic-bezier(.05, .7, .1, 1);--md3-state-hover-opacity: .08;--md3-state-focus-opacity: .12;--md3-state-pressed-opacity: .12;--md3-state-dragged-opacity: .16;--md3-spacing-0: 0px;--md3-spacing-1: 4px;--md3-spacing-2: 8px;--md3-spacing-3: 12px;--md3-spacing-4: 16px;--md3-spacing-5: 20px;--md3-spacing-6: 24px;--md3-spacing-7: 28px;--md3-spacing-8: 32px;--md3-spacing-9: 36px;--md3-spacing-10: 40px;--md3-spacing-12: 48px;--md3-spacing-14: 56px;--md3-spacing-16: 64px;--md3-spacing-20: 80px;--md3-spacing-24: 96px;--md3-breakpoint-compact: 0px;--md3-breakpoint-medium: 600px;--md3-breakpoint-expanded: 840px;--md3-breakpoint-large: 1200px;--md3-breakpoint-extra-large: 1600px}[data-theme=dark]{--md3-primary: #6eb6ff;--md3-primary-container: #1565c0;--md3-on-primary: #001d32;--md3-on-primary-container: #d1e8ff;--md3-secondary: #90caf9;--md3-secondary-container: #1976d2;--md3-on-secondary: #001d32;--md3-on-secondary-container: #e3f2fd;--md3-tertiary: #e1bee7;--md3-tertiary-container: #6a1b9a;--md3-on-tertiary: #251431;--md3-on-tertiary-container: #f3e5f5;--md3-error: #ff5252;--md3-error-container: #c62828;--md3-on-error: #ffffff;--md3-on-error-container: #ffebee;--md3-success: #66bb6a;--md3-success-container: #2e7d32;--md3-on-success: #ffffff;--md3-on-success-container: #e8f5e9;--md3-warning: #ffb74d;--md3-warning-container: #f57c00;--md3-on-warning: #000000;--md3-on-warning-container: #fff3e0;--md3-surface: #121212;--md3-surface-dim: #0a0a0a;--md3-surface-bright: #2c2c2c;--md3-surface-container-lowest: #0d0d0d;--md3-surface-container-low: #1a1a1a;--md3-surface-container: #1e1e1e;--md3-surface-container-high: #242424;--md3-surface-container-highest: #2a2a2a;--md3-surface-variant: #3a3a3a;--md3-on-surface: #e8e8e8;--md3-on-surface-variant: #c8c8c8;--md3-outline: #999999;--md3-outline-variant: #4a4a4a;--md3-background: #121212;--md3-on-background: #e8e8e8;--md3-inverse-surface: #e8e8e8;--md3-inverse-on-surface: #1a1a1a;--md3-inverse-primary: #1976d2;--md3-shadow: rgba(0, 0, 0, .7)}:root{--primary-color: var(--md3-primary);--primary-light: var(--md3-primary-container);--primary-dark: var(--md3-primary);--on-primary: var(--md3-on-primary);--secondary-color: var(--md3-success);--warning-color: var(--md3-warning);--danger-color: var(--md3-error);--success-color: var(--md3-success);--info-color: var(--md3-primary);--text-color: var(--md3-on-surface);--text-light: var(--md3-on-surface-variant);--text-muted: var(--md3-outline);--light-gray: var(--md3-surface-container-low);--medium-gray: var(--md3-surface-container);--dark-gray: var(--md3-on-surface-variant);--border-color: var(--md3-outline-variant);--bg-primary: var(--md3-surface);--bg-secondary: var(--md3-surface-container-low);--bg-card: var(--md3-surface-container);--shadow-color: var(--md3-shadow);--border-radius-sm: var(--md3-shape-corner-extra-small);--border-radius-md: var(--md3-shape-corner-small);--border-radius-lg: var(--md3-shape-corner-medium);--border-radius-xl: var(--md3-shape-corner-large);--box-shadow-sm: var(--md3-elevation-1);--box-shadow-md: var(--md3-elevation-2);--box-shadow-lg: var(--md3-elevation-3);--transition-fast: var(--md3-motion-duration-short-4);--transition-normal: var(--md3-motion-duration-medium-2);--transition-slow: var(--md3-motion-duration-long-2);--easing-standard: var(--md3-motion-easing-standard);--easing-emphasized: var(--md3-motion-easing-emphasized);--theme-transition: background-color var(--md3-motion-duration-medium-2) var(--md3-motion-easing-standard), color var(--md3-motion-duration-medium-2) var(--md3-motion-easing-standard), border-color var(--md3-motion-duration-medium-2) var(--md3-motion-easing-standard), box-shadow var(--md3-motion-duration-medium-2) var(--md3-motion-easing-standard);--font-family: var(--md3-font-plain);--font-brand: var(--md3-font-brand);--primary-color-rgb: 52, 152, 219;--warning-color-rgb: 243, 156, 18;--danger-color-rgb: 231, 76, 60;--tag-payment: #3498db;--tag-technical: #9b59b6;--tag-account: #e67e22;--tag-ban: #e74c3c;--tag-gameplay: #2ecc71;--tag-bug: #f39c12;--tag-feature: #1abc9c;--tag-other: #95a5a6;--tag-default: #7f8c8d}[data-theme=dark]{--primary-color: var(--md3-primary);--primary-light: var(--md3-primary-container);--primary-dark: var(--md3-primary);--on-primary: var(--md3-on-primary);--secondary-color: var(--md3-success);--warning-color: var(--md3-warning);--danger-color: var(--md3-error);--success-color: var(--md3-success);--info-color: var(--md3-primary);--text-color: var(--md3-on-surface);--text-light: var(--md3-on-surface-variant);--text-muted: var(--md3-outline);--light-gray: var(--md3-surface-container-low);--medium-gray: var(--md3-surface-container);--dark-gray: var(--md3-on-surface-variant);--border-color: var(--md3-outline-variant);--bg-primary: var(--md3-surface);--bg-secondary: var(--md3-surface-container-low);--bg-card: var(--md3-surface-container);--shadow-color: var(--md3-shadow);--box-shadow-sm: var(--md3-elevation-1);--box-shadow-md: var(--md3-elevation-2);--box-shadow-lg: var(--md3-elevation-3);--primary-color-rgb: 168, 200, 255;--warning-color-rgb: 255, 185, 81;--danger-color-rgb: 255, 180, 171;--tag-payment: #4299e1;--tag-technical: #b794f4;--tag-account: #f6ad55;--tag-ban: #fc8181;--tag-gameplay: #48bb78;--tag-bug: #ecc94b;--tag-feature: #4fd1c5;--tag-other: #a0aec0;--tag-default: #a0aec0}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-family);font-size:16px;line-height:1.5;color:var(--text-color);background-color:var(--bg-primary);transition:var(--theme-transition)}a{color:var(--primary-color);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--primary-dark)}button{font-family:var(--font-family)}.md3-display-large{font-family:var(--md3-display-large-font);font-size:var(--md3-display-large-size);line-height:var(--md3-display-large-line-height);font-weight:var(--md3-display-large-weight);letter-spacing:var(--md3-display-large-tracking)}.md3-display-medium{font-family:var(--md3-display-medium-font);font-size:var(--md3-display-medium-size);line-height:var(--md3-display-medium-line-height);font-weight:var(--md3-display-medium-weight);letter-spacing:var(--md3-display-medium-tracking)}.md3-display-small{font-family:var(--md3-display-small-font);font-size:var(--md3-display-small-size);line-height:var(--md3-display-small-line-height);font-weight:var(--md3-display-small-weight);letter-spacing:var(--md3-display-small-tracking)}.md3-headline-large,h1{font-family:var(--md3-headline-large-font);font-size:var(--md3-headline-large-size);line-height:var(--md3-headline-large-line-height);font-weight:var(--md3-headline-large-weight);letter-spacing:var(--md3-headline-large-tracking);color:var(--md3-on-surface)}.md3-headline-medium,h2{font-family:var(--md3-headline-medium-font);font-size:var(--md3-headline-medium-size);line-height:var(--md3-headline-medium-line-height);font-weight:var(--md3-headline-medium-weight);letter-spacing:var(--md3-headline-medium-tracking);color:var(--md3-on-surface)}.md3-headline-small,h3{font-family:var(--md3-headline-small-font);font-size:var(--md3-headline-small-size);line-height:var(--md3-headline-small-line-height);font-weight:var(--md3-headline-small-weight);letter-spacing:var(--md3-headline-small-tracking);color:var(--md3-on-surface)}.md3-title-large{font-family:var(--md3-title-large-font);font-size:var(--md3-title-large-size);line-height:var(--md3-title-large-line-height);font-weight:var(--md3-title-large-weight);letter-spacing:var(--md3-title-large-tracking)}.md3-title-medium{font-family:var(--md3-title-medium-font);font-size:var(--md3-title-medium-size);line-height:var(--md3-title-medium-line-height);font-weight:var(--md3-title-medium-weight);letter-spacing:var(--md3-title-medium-tracking)}.md3-title-small{font-family:var(--md3-title-small-font);font-size:var(--md3-title-small-size);line-height:var(--md3-title-small-line-height);font-weight:var(--md3-title-small-weight);letter-spacing:var(--md3-title-small-tracking)}.md3-body-large,p{font-family:var(--md3-body-large-font);font-size:var(--md3-body-large-size);line-height:var(--md3-body-large-line-height);font-weight:var(--md3-body-large-weight);letter-spacing:var(--md3-body-large-tracking)}.md3-body-medium{font-family:var(--md3-body-medium-font);font-size:var(--md3-body-medium-size);line-height:var(--md3-body-medium-line-height);font-weight:var(--md3-body-medium-weight);letter-spacing:var(--md3-body-medium-tracking)}.md3-body-small{font-family:var(--md3-body-small-font);font-size:var(--md3-body-small-size);line-height:var(--md3-body-small-line-height);font-weight:var(--md3-body-small-weight);letter-spacing:var(--md3-body-small-tracking)}.md3-label-large{font-family:var(--md3-label-large-font);font-size:var(--md3-label-large-size);line-height:var(--md3-label-large-line-height);font-weight:var(--md3-label-large-weight);letter-spacing:var(--md3-label-large-tracking)}.md3-label-medium{font-family:var(--md3-label-medium-font);font-size:var(--md3-label-medium-size);line-height:var(--md3-label-medium-line-height);font-weight:var(--md3-label-medium-weight);letter-spacing:var(--md3-label-medium-tracking)}.md3-label-small{font-family:var(--md3-label-small-font);font-size:var(--md3-label-small-size);line-height:var(--md3-label-small-line-height);font-weight:var(--md3-label-small-weight);letter-spacing:var(--md3-label-small-tracking)}.app-container{min-height:100vh}.btn{cursor:pointer;height:40px;padding:0 var(--md3-spacing-6);font-family:var(--md3-label-large-font);font-size:var(--md3-label-large-size);font-weight:var(--md3-label-large-weight);letter-spacing:var(--md3-label-large-tracking);line-height:var(--md3-label-large-line-height);border:none;border-radius:var(--md3-shape-corner-full);transition:background-color var(--md3-motion-duration-short-2) var(--md3-motion-easing-standard),box-shadow var(--md3-motion-duration-short-2) var(--md3-motion-easing-standard);display:inline-flex;align-items:center;justify-content:center;gap:var(--md3-spacing-2);position:relative;overflow:hidden;white-space:nowrap}.btn i{font-size:18px}.btn:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:currentColor;opacity:0;transition:opacity var(--md3-motion-duration-short-1) var(--md3-motion-easing-linear)}.btn:hover:before{opacity:var(--md3-state-hover-opacity)}.btn:focus:before{opacity:var(--md3-state-focus-opacity)}.btn:active:before{opacity:var(--md3-state-pressed-opacity)}.btn-primary{background-color:var(--md3-primary);color:var(--md3-on-primary)}.btn-primary:hover{box-shadow:var(--md3-elevation-1)}.btn-secondary{background-color:var(--md3-secondary-container);color:var(--md3-on-secondary-container)}.btn-secondary:hover{box-shadow:var(--md3-elevation-1)}.btn-warning{background-color:var(--md3-warning);color:var(--md3-on-warning)}.btn-warning:hover{box-shadow:var(--md3-elevation-1)}.btn-danger{background-color:var(--md3-error);color:var(--md3-on-error)}.btn-danger:hover{box-shadow:var(--md3-elevation-1)}.btn-success{background-color:var(--md3-success);color:var(--md3-on-success)}.btn-success:hover{box-shadow:var(--md3-elevation-1)}.btn-outlined{background-color:transparent;color:var(--md3-primary);border:1px solid 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.5rem;border-radius:12px;font-weight:600}.badge-primary{background:var(--primary-color);color:#fff}.badge-secondary{background:var(--medium-gray);color:#fff}.search-result-user{font-size:.85rem;color:var(--text-muted);margin-bottom:.75rem}.search-result-user i{margin-right:.4rem}.search-relevant-messages{margin-top:.75rem;padding-left:1rem;border-left:3px solid var(--primary-light)}.search-message-snippet{font-size:.85rem;color:var(--text-color);margin-bottom:.5rem;display:flex;gap:.5rem}.search-message-snippet i{margin-top:.2rem;color:var(--text-muted);font-size:.8rem}.search-message-snippet .message-text{flex:1;line-height:1.4}.search-message-snippet mark{background:#f1c40f4d;padding:.1rem .2rem;border-radius:2px;font-weight:600}.search-more-messages{font-size:.8rem;color:var(--text-muted);font-style:italic;margin-top:.5rem}.search-no-results{padding:2rem;text-align:center;color:var(--text-muted)}.search-no-results i{font-size:3rem;margin-bottom:1rem;opacity:.3}.search-no-results p{margin:0;font-size:1rem}@media (max-width: 839px){.search-bar{max-width:300px;margin:0 var(--md3-spacing-4)}}@media (max-width: 599px){.search-bar{display:none}.mobile-search-toggle{display:flex;align-items:center;justify-content:center;width:40px;height:40px;border:none;background:transparent;color:var(--text-color);font-size:18px;cursor:pointer;border-radius:50%;transition:all .2s ease,var(--theme-transition)}.mobile-search-toggle:active{background:var(--bg-secondary);transform:scale(.95)}}@media (min-width: 600px){.mobile-search-toggle{display:none}}.mobile-search-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--bg-primary);z-index:9999;display:flex;flex-direction:column;animation:slideDown .3s ease}@keyframes slideDown{0%{transform:translateY(-100%)}to{transform:translateY(0)}}.mobile-search-header{display:flex;align-items:center;gap:12px;padding:12px 16px;background:var(--bg-card);border-bottom:1px solid var(--border-color);box-shadow:0 2px 8px 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i{font-size:48px;margin-bottom:16px;opacity:.5}.search-placeholder p{font-size:16px;margin:0}.sidebar{min-width:250px;max-width:600px;background-color:var(--bg-card);border-right:1px solid var(--border-color);padding:1rem;overflow-y:auto;height:calc(100vh - 60px);position:sticky;top:60px;transition:var(--theme-transition)}.sidebar-resize-handle{position:absolute;top:0;right:0;width:4px;height:100%;cursor:ew-resize;background:transparent;transition:background var(--md3-motion-duration-short-2);z-index:10}.sidebar-resize-handle:hover,.sidebar-resize-handle:active{background:var(--md3-primary)}@media (max-width: 599px){.sidebar{position:fixed;left:-100vh;top:0;height:100vh;z-index:1000;transition:left var(--md3-motion-duration-medium-2) var(--md3-motion-easing-emphasized);overflow-y:auto;box-shadow:var(--md3-elevation-3)}.sidebar.mobile-open{left:0}.sidebar-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--md3-scrim);opacity:.5;z-index:999;animation:fadeIn 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6px;font-size:var(--md3-label-small-size);font-weight:var(--md3-label-small-weight);min-width:20px;text-align:center}.content-area{padding:var(--md3-spacing-4) var(--md3-spacing-3);padding-bottom:80px}.login-card{width:90%;max-width:400px;margin:var(--md3-spacing-4) auto}.navbar{padding:var(--md3-spacing-2) var(--md3-spacing-4)}.navbar-brand h1{font-size:var(--md3-title-large-size)}}@media (min-width: 600px){.mobile-sidebar-toggle,.sidebar-overlay{display:none}}.sidebar-section{margin-bottom:2rem;transition:var(--theme-transition)}.sidebar-section h3{font-size:1rem;font-weight:600;padding-bottom:.5rem;border-bottom:1px solid var(--border-color);margin-bottom:.75rem;display:flex;justify-content:space-between;align-items:center;color:var(--text-light);transition:var(--theme-transition)}.ticket-list{list-style:none;padding:0}.ticket-item{margin-bottom:.5rem;border-radius:var(--border-radius-md);transition:background-color var(--transition-fast),var(--theme-transition)}.ticket-item.active{background-color:var(--primary-light)}.ticket-item.unread{border-left:4px solid var(--md3-primary);background-color:var(--md3-primary-container);opacity:.95}.ticket-item.unread .ticket-link{background-color:transparent}.ticket-item.unread .ticket-id{font-weight:700}.ticket-link{display:block;padding:.75rem;color:var(--text-color);text-decoration:none;border-radius:var(--border-radius-md);transition:background-color var(--transition-fast),var(--theme-transition)}.ticket-link:hover{background-color:var(--bg-secondary)}.ticket-info{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:.5rem;transition:var(--theme-transition);gap:var(--md3-spacing-2)}.ticket-id{font-weight:600;color:var(--primary-color);transition:var(--theme-transition);flex-shrink:0}.ticket-user-row{display:flex;align-items:center;gap:var(--md3-spacing-2);flex:1;min-width:0}.ticket-user{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mark-read-btn-inline{background-color:var(--md3-primary);color:var(--md3-on-primary);border:none;border-radius:var(--md3-shape-corner-full);width:24px;height:24px;min-width:24px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all var(--md3-motion-duration-medium-2) var(--md3-motion-easing-emphasized);box-shadow:var(--md3-elevation-1);font-size:11px;flex-shrink:0}.ticket-item.unread 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.4rem;background-color:var(--bg-secondary);border-radius:var(--border-radius-sm);white-space:nowrap;color:var(--text-light);transition:var(--theme-transition)}.take-btn{background-color:var(--secondary-color);color:#fff;border:none;border-radius:var(--border-radius-sm);padding:.25rem .5rem;font-size:.8rem;cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition)}.take-btn:hover{background-color:var(--success-color)}.mark-read-btn{position:absolute;top:var(--md3-spacing-2);right:var(--md3-spacing-2);background-color:var(--md3-primary);color:var(--md3-on-primary);border:none;border-radius:var(--md3-shape-corner-full);width:32px;height:32px;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard);box-shadow:var(--md3-elevation-2);z-index:10;font-size:14px}.ticket-item.unread .mark-read-btn{animation:pulse 2s 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var(--md3-primary);transition:var(--theme-transition)}.sidebar-message-sender{font-size:.7rem;color:var(--md3-on-surface-variant);margin-bottom:var(--md3-spacing-1);display:block}.sidebar-message-text{margin:0;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;white-space:normal;color:var(--md3-on-surface);font-size:.75rem;line-height:1.3;margin-bottom:var(--md3-spacing-1)}.sidebar-message-time{font-size:.65rem;color:var(--text-muted);flex-shrink:0}.no-tickets{color:var(--text-muted);font-style:italic;padding:.75rem;font-size:.9rem;text-align:center;transition:var(--theme-transition)}.dashboard-container{padding:1rem;max-width:1400px;margin:0 auto}.dashboard-header{margin-bottom:2rem}.dashboard-header h2{font-size:1.8rem;margin-bottom:1.5rem;color:var(--text-color);font-weight:600}.tabs{display:flex;border-bottom:2px solid var(--medium-gray);margin-bottom:2rem}.tab-btn{padding:.75rem 1.5rem;background:none;border:none;font-size:1rem;font-weight:600;cursor:pointer;position:relative;color:var(--text-light);transition:color var(--transition-normal)}.tab-btn:hover,.tab-btn.active{color:var(--primary-color)}.tab-btn.active:after{content:"";position:absolute;bottom:-2px;left:0;width:100%;height:3px;background-color:var(--primary-color);border-radius:2px 2px 0 0}.tab-btn .badge{margin-left:.5rem}.dashboard-toolbar{margin-bottom:1.5rem;display:flex;justify-content:space-between;align-items:center}.sort-buttons{display:flex;gap:.5rem}.sort-btn{padding:.5rem 1rem;background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--border-radius-sm);color:var(--text-color);font-size:.9rem;cursor:pointer;transition:all var(--transition-fast);display:flex;align-items:center;gap:.5rem}.sort-btn:hover{background:var(--bg-card);border-color:var(--primary-color);color:var(--primary-color)}.sort-btn.active{background:var(--primary-color);border-color:var(--primary-color);color:#fff}.sort-btn i{font-size:.85rem}.toolbar-stats{display:flex;gap:var(--md3-spacing-6);align-items:center}.stat-item{display:flex;align-items:center;gap:var(--md3-spacing-2);font-size:var(--md3-body-medium-size);color:var(--md3-on-surface-variant)}.stat-item i{color:var(--md3-primary)}.stat-item strong{color:var(--md3-on-surface);font-weight:var(--md3-label-large-weight);font-size:var(--md3-title-medium-size)}.stat-item.unread-count strong{color:var(--md3-error)}[data-theme=dark] .sort-btn{background:var(--md3-surface-container-high);border-color:var(--md3-outline);color:var(--md3-on-surface)}[data-theme=dark] .sort-btn:hover{background:var(--md3-surface-container-highest);border-color:var(--md3-primary);color:var(--md3-primary)}[data-theme=dark] .sort-btn.active{background:var(--md3-primary);border-color:var(--md3-primary);color:var(--md3-on-primary);box-shadow:0 2px 8px #6eb6ff4d}[data-theme=dark] .btn-outlined{border-color:var(--md3-outline);color:var(--md3-primary)}[data-theme=dark] .btn-outlined:hover{background-color:#6eb6ff1f;border-color:var(--md3-primary)}[data-theme=dark] .btn-text:hover{background-color:#6eb6ff1f}[data-theme=dark] .ticket-card{background-color:var(--md3-surface-container);box-shadow:0 2px 6px #0006}[data-theme=dark] .ticket-card:hover{box-shadow:0 4px 12px #00000080}[data-theme=dark] .ticket-card.pinned{background:linear-gradient(135deg,var(--md3-surface-container) 0%,rgba(255,185,81,.08) 100%);border-color:var(--md3-warning)}[data-theme=dark] .search-input{background:var(--md3-surface-container-high);border-color:var(--md3-outline);color:var(--md3-on-surface)}[data-theme=dark] .search-input:focus{border-color:var(--md3-primary);background:var(--md3-surface-container-highest);box-shadow:0 0 0 3px #6eb6ff26}[data-theme=dark] .search-dropdown{background:var(--md3-surface-container-high);border-color:var(--md3-outline);box-shadow:0 8px 16px #0009}[data-theme=dark] .search-result-item:hover{background:var(--md3-surface-container-highest)}[data-theme=dark] .sidebar{background-color:var(--md3-surface-container-low);border-right-color:var(--md3-outline-variant)}[data-theme=dark] .ticket-link:hover{background-color:var(--md3-surface-container-high)}[data-theme=dark] .ticket-item.active .ticket-link{background-color:var(--md3-primary-container);color:var(--md3-on-primary-container)}[data-theme=dark] .navbar{background-color:var(--md3-surface-container);box-shadow:0 2px 8px #00000080}[data-theme=dark] .status-badge{font-weight:600}[data-theme=dark] .status-badge.status-open{background-color:var(--md3-success-container);color:var(--md3-on-success-container)}[data-theme=dark] .status-badge.status-taken{background-color:var(--md3-warning-container);color:var(--md3-on-warning-container)}[data-theme=dark] .status-badge.status-closed{background-color:var(--md3-error-container);color:var(--md3-on-error-container)}[data-theme=dark] .tag{background-color:var(--md3-surface-container-highest);color:var(--md3-on-surface);border:1px solid var(--md3-outline-variant)}[data-theme=dark] .connection-status{z-index:998}[data-theme=dark] .status-indicator{box-shadow:0 3px 12px #00000080;font-weight:600}[data-theme=dark] input[type=text],[data-theme=dark] input[type=email],[data-theme=dark] input[type=password],[data-theme=dark] textarea,[data-theme=dark] select{background-color:var(--md3-surface-container-high);border-color:var(--md3-outline);color:var(--md3-on-surface)}[data-theme=dark] input[type=text]:focus,[data-theme=dark] input[type=email]:focus,[data-theme=dark] input[type=password]:focus,[data-theme=dark] textarea:focus,[data-theme=dark] select:focus{border-color:var(--md3-primary);background-color:var(--md3-surface-container-highest);box-shadow:0 0 0 3px #6eb6ff26}[data-theme=dark] .form-control-filled{background-color:var(--md3-surface-container-highest);border-bottom-color:var(--md3-outline)}[data-theme=dark] .form-control-filled:hover{background-color:#ffffff1a;border-bottom-color:var(--md3-on-surface)}[data-theme=dark] .form-control-filled:focus{background-color:#ffffff1f;border-bottom-color:var(--md3-primary)}[data-theme=dark] .input-group{background-color:var(--md3-surface-container-low);border-color:var(--md3-outline-variant);box-shadow:0 2px 8px #00000080}[data-theme=dark] .input-group:focus-within{border-color:var(--md3-primary);box-shadow:0 4px 12px #6eb6ff33}[data-theme=dark] .input-group textarea{background-color:transparent;color:var(--md3-on-surface);border-bottom-color:var(--md3-outline-variant)}[data-theme=dark] .input-group textarea:focus{border-bottom-color:var(--md3-primary)}[data-theme=dark] .action-btn{color:var(--md3-on-surface-variant)}[data-theme=dark] .action-btn:hover{color:var(--md3-primary)}[data-theme=dark] .send-btn{background-color:var(--md3-primary);color:var(--md3-on-primary);box-shadow:0 2px 6px #6eb6ff4d}[data-theme=dark] .send-btn:hover{box-shadow:0 4px 12px #6eb6ff66}[data-theme=dark] .send-btn:disabled{background-color:#ffffff1f;color:#ffffff61;box-shadow:none}[data-theme=dark] .message-bubble{background-color:var(--md3-surface-container-high)}[data-theme=dark] .message-bubble.agent-message{background-color:var(--md3-primary-container);color:var(--md3-on-primary-container)}[data-theme=dark] ::-webkit-scrollbar-track{background:var(--md3-surface-container-low)}[data-theme=dark] ::-webkit-scrollbar-thumb{background:var(--md3-outline)}[data-theme=dark] ::-webkit-scrollbar-thumb:hover{background:var(--md3-outline-variant)}[data-theme=dark] .tabs{border-bottom-color:var(--md3-outline-variant)}[data-theme=dark] .tab-btn{color:var(--md3-on-surface-variant)}[data-theme=dark] .tab-btn:hover,[data-theme=dark] .tab-btn.active{color:var(--md3-primary)}[data-theme=dark] .tab-btn .badge{background-color:var(--md3-primary);color:var(--md3-on-primary);font-weight:700}[data-theme=dark] .bg-primary{background-color:var(--md3-primary);color:var(--md3-on-primary)}[data-theme=dark] .bg-secondary{background-color:var(--md3-secondary-container);color:var(--md3-on-secondary-container)}[data-theme=dark] .bg-success{background-color:var(--md3-success);color:var(--md3-on-success)}[data-theme=dark] .bg-warning{background-color:var(--md3-warning);color:var(--md3-on-warning)}[data-theme=dark] .bg-danger{background-color:var(--md3-error);color:var(--md3-on-error)}[data-theme=dark] .dashboard-container,[data-theme=dark] .dashboard-header h2,[data-theme=dark] .dashboard-content h3{color:var(--md3-on-surface)}[data-theme=dark] .empty-state{color:var(--md3-on-surface-variant)}[data-theme=dark] .empty-icon{color:var(--md3-outline)}[data-theme=dark] .loading-spinner{border-color:var(--md3-outline-variant);border-top-color:var(--md3-primary)}[data-theme=dark] .unread-icon{color:var(--md3-error)}[data-theme=dark] .pinned-icon{color:var(--md3-warning)}[data-theme=dark] .waiting-time.waiting-ok{color:var(--md3-success)}[data-theme=dark] .waiting-time.waiting-warning{color:var(--md3-warning)}[data-theme=dark] .waiting-time.waiting-critical{color:var(--md3-error)}[data-theme=dark] .sidebar-last-message{background:var(--md3-surface-container-high);border-left-color:var(--md3-primary)}[data-theme=dark] .ticket-last-message{background:var(--md3-surface-container-highest);border-left-color:var(--md3-primary)}[data-theme=dark] .mobile-sidebar-toggle{background:var(--md3-primary);color:var(--md3-on-primary);box-shadow:0 4px 16px #0009}[data-theme=dark] .mobile-sidebar-toggle:hover{box-shadow:0 6px 20px #000000b3}[data-theme=dark] .mobile-badge-count{background:var(--md3-error);color:var(--md3-on-error)}[data-theme=dark] .login-card{background-color:var(--md3-surface-container);box-shadow:var(--md3-elevation-3)}[data-theme=dark] .login-card h2{color:var(--md3-on-surface)}[data-theme=dark] .ticket-detail{color:var(--md3-on-surface-variant)}[data-theme=dark] .ticket-user-info,[data-theme=dark] .user-name{color:var(--md3-on-surface)}[data-theme=dark] .platform-badge{color:var(--md3-on-surface-variant)}.waiting-time{font-weight:600}.waiting-time.waiting-ok,.waiting-time.waiting-ok i{color:var(--success-color)}.waiting-time.waiting-warning,.waiting-time.waiting-warning i{color:var(--warning-color)}.waiting-time.waiting-critical{color:var(--danger-color);animation:waitingPulse 2s ease-in-out infinite}.waiting-time.waiting-critical i{color:var(--danger-color)}@keyframes waitingPulse{0%,to{opacity:1}50%{opacity:.6}}.dashboard-content h3{margin-bottom:1.5rem;font-size:1.3rem;color:var(--text-light);font-weight:500}.tickets-container{display:grid;grid-template-columns:repeat(auto-fill,minmax(350px,1fr));gap:var(--md3-spacing-4)}@media (max-width: 599px){.tickets-container{grid-template-columns:1fr;gap:var(--md3-spacing-3)}}@media (min-width: 600px) and (max-width: 839px){.tickets-container{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:var(--md3-spacing-4)}}@media (min-width: 840px){.tickets-container{grid-template-columns:repeat(auto-fill,minmax(350px,1fr));gap:var(--md3-spacing-6)}}.pinned-tickets-section{margin-bottom:var(--md3-spacing-6)}.unpinned-tickets-section{margin-top:var(--md3-spacing-4)}.load-more-container{display:flex;justify-content:center;margin-top:var(--md3-spacing-6);margin-bottom:var(--md3-spacing-4)}.load-more-btn{padding:var(--md3-spacing-3) var(--md3-spacing-6);font-size:var(--md3-body-large-size);font-weight:var(--md3-label-large-weight);border-radius:var(--md3-shape-corner-full);transition:all var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard);display:flex;align-items:center;gap:var(--md3-spacing-2)}.load-more-btn:hover{transform:translateY(-2px);box-shadow:var(--md3-elevation-2)}.load-more-btn:active{transform:translateY(0)}.ticket-card{background-color:var(--md3-surface-container-low);border-radius:var(--md3-shape-corner-large);padding:var(--md3-spacing-4);box-shadow:var(--md3-elevation-1);transition:box-shadow var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard),var(--theme-transition);border:none;position:relative;overflow:hidden}.ticket-card:before{content:"";position:absolute;top:0;left:0;right:0;height:4px;background:var(--md3-outline-variant)}.ticket-card.open:before{background:var(--md3-success)}.ticket-card.taken:before{background:var(--md3-warning)}.ticket-card.closed:before{background:var(--md3-error)}.ticket-card:hover{box-shadow:var(--md3-elevation-2);cursor:pointer}.ticket-card.pinned{border:2px solid var(--warning-color);background:linear-gradient(135deg,var(--bg-card) 0%,rgba(241,196,15,.05) 100%);position:relative}.ticket-card.unread{border:2px solid var(--md3-primary);background:linear-gradient(135deg,var(--md3-surface-container-low) 0%,var(--md3-primary-container) 100%);box-shadow:var(--md3-elevation-2)}.ticket-card.unread:before{height:6px;background:var(--md3-primary)!important}.ticket-card.unread:hover{box-shadow:var(--md3-elevation-3)}.pin-indicator{position:absolute;left:0;top:0;bottom:0;width:30px;background:var(--warning-color);border-radius:var(--border-radius-lg) 0 0 var(--border-radius-lg);display:flex;align-items:center;justify-content:center;color:#fff;cursor:grab;font-size:1.2rem}.pin-indicator:active{cursor:grabbing}.ticket-card.pinned .ticket-header,.ticket-card.pinned .ticket-user-info,.ticket-card.pinned .ticket-details,.ticket-card.pinned .ticket-tags,.ticket-card.pinned .ticket-last-message,.ticket-card.pinned .ticket-actions{margin-left:40px}.pinned-icon{color:var(--warning-color);margin-left:8px;font-size:.9rem;animation:pinBounce 2s ease-in-out infinite}@keyframes pinBounce{0%,to{transform:rotate(0)}25%{transform:rotate(-15deg)}75%{transform:rotate(15deg)}}.ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.25rem}.ticket-id-container{display:flex;align-items:center}.ticket-icon{color:var(--primary-color);margin-right:.5rem;font-size:1.1rem;transition:var(--theme-transition)}.ticket-id{margin:0;font-size:1.2rem;font-weight:600;color:var(--text-color);transition:var(--theme-transition)}.status-badge{padding:.35rem .75rem;border-radius:20px;font-size:.75rem;font-weight:600;text-transform:uppercase;transition:var(--theme-transition)}.status-open{background-color:rgba(var(--success-color-rgb),.15);color:var(--success-color)}.status-taken{background-color:rgba(var(--warning-color-rgb),.15);color:var(--warning-color)}.status-closed{background-color:rgba(var(--danger-color-rgb),.15);color:var(--danger-color)}.ticket-user-info{display:flex;align-items:center;margin-bottom:1.25rem}.user-avatar{width:40px;height:40px;border-radius:50%;background-color:var(--primary-color);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:600;margin-right:.75rem;font-size:1.2rem;transition:var(--theme-transition)}.user-details{flex:1}.user-name{margin:0 0 .25rem;font-weight:500;font-size:1rem;color:var(--text-color);transition:var(--theme-transition)}.platform-badge{margin:0;display:inline-flex;align-items:center;background-color:var(--bg-secondary);padding:.2rem .5rem;border-radius:var(--border-radius-sm);font-size:.8rem;color:var(--text-light);transition:var(--theme-transition)}.platform-badge i{margin-right:.25rem}.ticket-details{margin-bottom:1.25rem}.ticket-detail{display:flex;align-items:center;margin-bottom:.5rem;color:var(--text-light);font-size:.9rem;transition:var(--theme-transition)}.ticket-detail i{min-width:18px;margin-right:.5rem;color:var(--text-muted);transition:var(--theme-transition)}.ticket-tags{display:flex;flex-wrap:wrap;gap:.5rem;margin-bottom:1.25rem}.ticket-last-message{margin-top:12px;margin-bottom:12px;padding-top:12px;border-top:1px solid var(--border-color)}.last-message-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px;font-size:.85rem}.last-message-sender{color:var(--text-muted);font-weight:500}.last-message-sender i{margin-right:4px}.last-message-time{color:var(--text-muted);font-size:.8rem}.last-message-text{color:var(--text-light);font-size:.9rem;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0;line-height:1.4}.tag{display:inline-block;padding:4px 12px;border-radius:var(--border-radius-sm);font-size:.85rem;font-weight:500;color:#fff;margin-right:6px;margin-bottom:4px;transition:var(--transition-fast);background-color:var(--tag-default)}.tag[data-tag=Оплата],.tag[data-tag=Платежи]{background-color:var(--tag-payment)}.tag[data-tag=Технические]{background-color:var(--tag-technical)}.tag[data-tag=Аккаунт]{background-color:var(--tag-account)}.tag[data-tag=Бан],.tag[data-tag=Модерация]{background-color:var(--tag-ban)}.tag[data-tag="Игровой процесс"],.tag[data-tag=Геймплей]{background-color:var(--tag-gameplay)}.tag[data-tag=Баг],.tag[data-tag=Ошибка]{background-color:var(--tag-bug)}.tag[data-tag=Предложение],.tag[data-tag=Функция]{background-color:var(--tag-feature)}.tag[data-tag=Другое]{background-color:var(--tag-other)}.ticket-actions{display:flex;gap:.75rem;margin-top:.5rem}.ticket-btn{flex:1;display:flex;align-items:center;justify-content:center;padding:.6rem 0;font-size:.9rem;transition:transform var(--transition-fast),background-color var(--transition-fast),var(--theme-transition);border-radius:var(--border-radius-sm)}.ticket-btn i{margin-right:.4rem}.ticket-btn:hover{transform:translateY(-2px)}.ticket-detail-container{display:flex;gap:0;padding:0;height:calc(100vh - 120px);overflow:hidden}.ticket-chat-area{flex:1;display:flex;flex-direction:column;min-width:0;height:100%}.ticket-chat-header{display:flex;align-items:center;gap:12px;padding:12px 20px;border-bottom:1px solid var(--border-color);background:var(--bg-card);flex-shrink:0}.ticket-chat-header h2{margin:0;font-size:1.1rem;color:var(--text-color);white-space:nowrap}.ticket-badges{display:flex;flex-wrap:wrap;gap:.5rem}.mobile-panel-toggle{display:none;width:36px;height:36px;border:none;background:transparent;color:var(--text-color);font-size:18px;cursor:pointer;border-radius:50%;margin-left:auto;align-items:center;justify-content:center;transition:all .2s ease}.mobile-panel-toggle:active{background:var(--bg-secondary)}.ticket-right-panel{width:260px;min-width:260px;background:var(--bg-card);border-left:1px solid var(--border-color);overflow-y:auto;height:100%;display:flex;flex-direction:column;transition:var(--theme-transition)}.right-panel-section{padding:16px;border-bottom:1px solid var(--border-color)}.right-panel-section:last-child{border-bottom:none}.right-panel-actions{display:flex;flex-direction:column;gap:8px}.btn-block{width:100%;justify-content:center;position:relative}.hotkey-hint{font-size:11px;opacity:.6;margin-left:8px;padding:2px 6px;border:1px solid currentColor;border-radius:4px;font-weight:400}.right-panel-meta{margin-top:12px;font-size:.85rem;color:var(--text-light);display:flex;flex-direction:column;gap:4px}.tags-header-compact{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px;color:var(--text-color)}.tags-header-compact h4{margin:0;font-size:.95rem}.right-panel-overlay{display:none}.ticket-header{margin-bottom:1.5rem;color:var(--text-color);transition:var(--theme-transition)}.ticket-info-panel{display:none}.ticket-meta{display:flex;flex-direction:column;color:var(--text-color);transition:var(--theme-transition)}.ticket-meta div{margin-bottom:.5rem}.ticket-actions{display:flex;gap:.75rem}.tags-section{display:none}.tags-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;color:var(--text-color);transition:var(--theme-transition)}.tags-dropdown-container{position:relative}.tags-dropdown{position:absolute;right:0;top:100%;width:200px;background-color:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--border-radius-md);box-shadow:var(--box-shadow-md);z-index:10;max-height:300px;overflow-y:auto;transition:var(--theme-transition)}.tag-option{padding:.75rem 1rem;cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition);display:flex;justify-content:space-between;align-items:center;color:var(--text-color)}.tag-option:not(:last-child){border-bottom:1px solid var(--border-color)}.tag-option:hover{background-color:var(--bg-secondary)}.tag-option.disabled{opacity:.6;background-color:var(--bg-secondary);cursor:default}.added-indicator{color:var(--secondary-color)}.tags-list{display:flex;flex-wrap:wrap;gap:.5rem}.tag-badge{display:flex;align-items:center;background-color:var(--bg-secondary);border-radius:var(--border-radius-sm);padding:.3rem .6rem;font-size:.9rem;color:var(--text-color);transition:var(--theme-transition)}.remove-tag-btn{background:none;border:none;color:var(--danger-color);font-size:.8rem;margin-left:.5rem;cursor:pointer;display:flex;align-items:center}.no-tags{color:var(--text-muted);font-style:italic;transition:var(--theme-transition)}.messages-container{flex:1;display:flex;flex-direction:column;padding:0;position:relative;transition:var(--theme-transition);overflow:hidden;min-height:0}.messages-container h3{margin-bottom:1rem;padding-bottom:.5rem;border-bottom:1px solid var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.messages-list{display:flex;flex-direction:column;gap:1rem;flex:1;overflow-y:auto;padding:16px 20px;scroll-behavior:smooth;will-change:scroll-position}.messages-list::-webkit-scrollbar{width:8px}.messages-list::-webkit-scrollbar-track{background:var(--bg-secondary);border-radius:4px}.messages-list::-webkit-scrollbar-thumb{background:var(--medium-gray);border-radius:4px}.messages-list::-webkit-scrollbar-thumb:hover{background:var(--dark-gray)}.message{padding:1rem;border-radius:var(--border-radius-md);max-width:85%;position:relative;color:var(--text-color);transition:var(--theme-transition)}.user-message{align-self:flex-start;background-color:var(--bg-secondary);border-top-left-radius:0}.agent-message{align-self:flex-end;background-color:var(--primary-light);border-top-right-radius:0}.message-header{display:flex;justify-content:space-between;margin-bottom:.5rem;font-size:.9rem}.message-header strong{color:var(--text-color)}.message-time{color:var(--text-muted);font-size:.8rem}.message-body{word-break:break-word;white-space:pre-wrap}.message.temp-message{opacity:.7;position:relative}.message.temp-message:after{content:"";position:absolute;bottom:8px;right:8px;width:12px;height:12px;border:2px solid var(--text-muted);border-radius:50%;border-top-color:transparent;animation:spin 1s linear infinite}.scroll-to-bottom-btn{position:absolute;bottom:80px;right:20px;background-color:rgba(var(--primary-color-rgb),.9);color:#fff;border:none;border-radius:50%;width:40px;height:40px;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 2px 5px var(--shadow-color);z-index:100;animation:bounce 1s infinite alternate}.message-placeholder{padding:15px;background-color:var(--bg-secondary);border-radius:8px;margin-bottom:10px;animation:pulse 1.5s infinite;transition:var(--theme-transition)}@keyframes bounce{0%{transform:translateY(0)}to{transform:translateY(-5px)}}.message-loading{opacity:.6;pointer-events:none}@keyframes pulse{0%{opacity:.6}50%{opacity:.8}to{opacity:.6}}.message-attachments{margin-top:.75rem;display:flex;flex-wrap:wrap;gap:.75rem}.attachment{max-width:250px}.attachment-preview{display:block;border:1px solid var(--border-color);border-radius:var(--border-radius-md);overflow:hidden;transition:var(--theme-transition)}.attachment-thumbnail{width:100%;max-height:150px;object-fit:cover;transition:transform var(--transition-fast)}.attachment-file{display:flex;align-items:center;padding:.75rem;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);text-decoration:none;color:var(--text-color);transition:background-color var(--transition-fast),var(--theme-transition)}.attachment-file:hover{background-color:var(--medium-gray)}.attachment-file i{font-size:1.2rem;margin-right:.75rem;color:var(--primary-color)}.video-placeholder{width:200px;height:120px;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-muted);transition:var(--theme-transition)}.video-attachment{position:relative;border-radius:var(--border-radius-md);overflow:hidden}.video-thumbnail{width:100%;border-radius:var(--border-radius-md);transition:filter var(--transition-fast)}.play-icon{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:50px;height:50px;background-color:#00000080;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:1.5rem;transition:background-color var(--transition-fast)}.video-attachment:hover .video-thumbnail{filter:brightness(.9)}.video-attachment:hover .play-icon{background-color:#3498dbcc}.video-placeholder i{font-size:2rem;margin-bottom:.5rem}.file-upload-section{margin-bottom:1rem;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1rem;transition:var(--theme-transition)}.section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:.75rem}.section-header h4{font-size:1rem;margin:0;color:var(--text-color);transition:var(--theme-transition)}.close-section-btn{background:none;border:none;font-size:1.5rem;line-height:1;color:var(--text-muted);cursor:pointer;transition:color var(--transition-fast),var(--theme-transition)}.close-section-btn:hover{color:var(--danger-color)}.file-drop-area{border:2px dashed var(--border-color);border-radius:var(--border-radius-md);padding:2rem;text-align:center;cursor:pointer;transition:all var(--transition-normal),var(--theme-transition)}.file-drop-area:hover{border-color:var(--primary-color)}.file-drop-area.active{border-color:var(--primary-color);background-color:rgba(var(--primary-color-rgb),.05)}.upload-prompt{color:var(--text-light);transition:var(--theme-transition)}.upload-prompt i{font-size:2rem;color:var(--primary-color);margin-bottom:.75rem}.progress-bar{height:10px;background-color:var(--medium-gray);border-radius:5px;overflow:hidden;margin-bottom:.75rem;transition:var(--theme-transition)}.progress-fill{height:100%;background-color:var(--primary-color);transition:width .3s,var(--theme-transition)}.progress-text{text-align:center;font-size:.9rem;color:var(--text-muted);transition:var(--theme-transition)}.upload-error{color:var(--danger-color);margin-top:.75rem;font-size:.9rem;text-align:center}.uploaded-files{display:flex;flex-wrap:wrap;gap:.75rem;margin-bottom:1rem}.uploaded-file{display:flex;align-items:center;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:.5rem;max-width:200px;transition:var(--theme-transition)}.file-icon{width:40px;height:40px;display:flex;align-items:center;justify-content:center;background-color:var(--medium-gray);border-radius:var(--border-radius-sm);margin-right:.75rem;color:var(--text-light);transition:var(--theme-transition)}.file-info{flex:1;min-width:0;padding-right:.5rem}.file-name{display:block;font-size:.8rem;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text-color);transition:var(--theme-transition)}.file-size{display:block;font-size:.7rem;color:var(--text-muted);transition:var(--theme-transition)}.remove-file-btn{background:none;border:none;color:var(--danger-color);cursor:pointer;font-size:.8rem;padding:0;width:20px;height:20px;display:flex;align-items:center;justify-content:center;transition:transform var(--transition-fast)}.remove-file-btn:hover{transform:scale(1.2)}.reply-container{position:relative;padding:12px 20px 16px;border-top:1px solid var(--border-color);flex-shrink:0}.input-group{display:flex;flex-direction:column;background-color:var(--md3-surface-container-low);border:1px solid var(--md3-outline-variant);border-radius:var(--md3-shape-corner-medium);box-shadow:var(--md3-elevation-1);transition:box-shadow var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard)}.input-group:focus-within{border-color:var(--md3-primary);box-shadow:var(--md3-elevation-2)}.input-group textarea{width:100%;resize:none;border:none;border-bottom:1px solid var(--md3-outline-variant);border-radius:var(--md3-shape-corner-medium) var(--md3-shape-corner-medium) 0 0;padding:var(--md3-spacing-4);font-family:var(--md3-body-large-font);font-size:var(--md3-body-large-size);line-height:var(--md3-body-large-line-height);min-height:100px;transition:border-color var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard);background-color:transparent;color:var(--md3-on-surface);outline:none}.input-group textarea:focus{border-bottom-color:var(--md3-primary)}.input-group textarea::placeholder{color:var(--md3-on-surface-variant);opacity:.7}.input-group-append{display:flex;flex-direction:row;justify-content:space-between;align-items:center;background-color:transparent;border:none;border-radius:0 0 var(--md3-shape-corner-medium) var(--md3-shape-corner-medium);padding:var(--md3-spacing-2) var(--md3-spacing-3);transition:var(--theme-transition)}.message-actions{display:flex;gap:var(--md3-spacing-2);align-items:center}.action-btn{position:relative;width:40px;height:40px;background:none;border:none;border-radius:var(--md3-shape-corner-full);color:var(--md3-on-surface-variant);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background-color var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard)}.action-btn:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;border-radius:inherit;background-color:currentColor;opacity:0;transition:opacity var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard)}.action-btn:hover:before{opacity:var(--md3-state-hover-opacity)}.action-btn:focus:before{opacity:var(--md3-state-focus-opacity)}.action-btn:active:before{opacity:var(--md3-state-pressed-opacity)}.action-btn i{position:relative;z-index:1;font-size:1.2rem}.send-btn{height:40px;padding:0 var(--md3-spacing-6);background-color:var(--md3-primary);color:var(--md3-on-primary);border:none;border-radius:var(--md3-shape-corner-full);display:flex;align-items:center;justify-content:center;gap:var(--md3-spacing-2);cursor:pointer;font-family:var(--md3-label-large-font);font-size:var(--md3-label-large-size);font-weight:var(--md3-label-large-weight);letter-spacing:var(--md3-label-large-tracking);box-shadow:var(--md3-elevation-0);transition:box-shadow var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard);position:relative;overflow:hidden}.send-btn:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background-color:var(--md3-on-primary);opacity:0;transition:opacity var(--md3-motion-duration-short-4) var(--md3-motion-easing-standard)}.send-btn:hover{box-shadow:var(--md3-elevation-1)}.send-btn:hover:before{opacity:var(--md3-state-hover-opacity)}.send-btn:focus:before{opacity:var(--md3-state-focus-opacity)}.send-btn:active{box-shadow:var(--md3-elevation-0)}.send-btn:active:before{opacity:var(--md3-state-pressed-opacity)}.send-btn i{position:relative;z-index:1;font-size:1rem}.send-btn:disabled{background-color:rgba(var(--md3-on-surface),.12);color:rgba(var(--md3-on-surface),.38);cursor:not-allowed;box-shadow:none}.send-btn:disabled:before{display:none}.presets-dropdown{position:absolute;bottom:100%;left:0;right:0;background-color:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--border-radius-md);padding:1rem;box-shadow:var(--box-shadow-md);max-height:300px;overflow-y:auto;margin-bottom:.5rem;z-index:10;transition:var(--theme-transition)}.presets-dropdown h5{margin-bottom:1rem;padding-bottom:.5rem;border-bottom:1px solid var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.presets-dropdown ul{list-style:none;padding:0}.presets-dropdown li{padding:.75rem;border-bottom:1px solid var(--border-color);cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition);color:var(--text-color)}.presets-dropdown li:last-child{border-bottom:none}.presets-dropdown li:hover{background-color:var(--bg-secondary)}.preset-preview{display:block;font-size:.9rem;color:var(--text-muted);margin-top:.25rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:var(--theme-transition)}.user-info-clickable{display:flex;align-items:center;padding:.5rem;border-radius:var(--border-radius-md);cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition);margin-bottom:.75rem}.user-info-clickable:hover{background-color:var(--bg-secondary)}.view-history-hint{display:block;font-size:.75rem;color:var(--primary-color);margin-top:.2rem;transition:var(--theme-transition)}.user-history-modal{position:fixed;top:0;left:0;right:0;bottom:0;background-color:#00000080;display:flex;justify-content:center;align-items:center;z-index:1000;animation:fadeIn .3s ease-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.user-history-content{background-color:var(--bg-card);border-radius:var(--border-radius-lg);width:90%;max-width:800px;max-height:90vh;overflow-y:auto;padding:1.5rem;box-shadow:0 5px 20px var(--shadow-color);animation:slideIn .3s ease-out;transition:var(--theme-transition)}@keyframes slideIn{0%{transform:translateY(30px);opacity:0}to{transform:translateY(0);opacity:1}}.user-history-header{display:flex;justify-content:space-between;align-items:center;padding-bottom:1rem;margin-bottom:1.5rem;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.user-history-header h3{margin:0;font-size:1.5rem;color:var(--text-color);transition:var(--theme-transition)}.close-btn{background:none;border:none;font-size:1.8rem;line-height:1;cursor:pointer;color:var(--text-muted);transition:color var(--transition-fast),var(--theme-transition)}.close-btn:hover{color:var(--danger-color)}.user-profile{display:flex;align-items:center;margin-bottom:2rem;padding:1rem;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);transition:var(--theme-transition)}.user-avatar.large{width:70px;height:70px;font-size:2rem;transition:var(--theme-transition)}.user-info{margin-left:1.5rem}.user-info h4{margin:0 0 .5rem;font-size:1.3rem;color:var(--text-color);transition:var(--theme-transition)}.user-info p{margin:.3rem 0;color:var(--text-light);transition:var(--theme-transition)}.ticket-history h4{margin-bottom:1rem;font-size:1.2rem;color:var(--text-color);transition:var(--theme-transition)}.history-ticket{background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1.25rem;margin-bottom:1.5rem;transition:var(--theme-transition)}.history-ticket-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;padding-bottom:.75rem;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.history-ticket-header h5{margin:0;font-size:1.1rem;color:var(--text-color);transition:var(--theme-transition)}.history-messages{display:flex;flex-direction:column;gap:.75rem}.history-message{padding:1rem;border-radius:var(--border-radius-md);max-width:85%;color:var(--text-color);transition:var(--theme-transition)}.history-message.user{background-color:var(--bg-secondary);align-self:flex-start;border-top-left-radius:0}.history-message.agent{background-color:var(--primary-light);align-self:flex-end;border-top-right-radius:0}.message-metadata{display:flex;justify-content:space-between;margin-bottom:.5rem;font-size:.85rem;transition:var(--theme-transition)}.message-sender{font-weight:600;color:var(--text-color);transition:var(--theme-transition)}.message-time{color:var(--text-muted);transition:var(--theme-transition)}.no-history{text-align:center;padding:2rem;color:var(--text-muted);font-style:italic;transition:var(--theme-transition)}.user-history-loading,.user-history-error{display:flex;flex-direction:column;align-items:center;padding:2rem;text-align:center;transition:var(--theme-transition)}.attachment-item{margin-bottom:.5rem}.attachment-link{display:flex;align-items:center;background-color:var(--bg-secondary);padding:.5rem;border-radius:var(--border-radius-sm);text-decoration:none;color:var(--text-color);transition:background-color var(--transition-fast),var(--theme-transition)}.attachment-link:hover{background-color:var(--medium-gray)}.attachment-link i{margin-right:.5rem;color:var(--primary-color);transition:var(--theme-transition)}.connection-status{position:fixed;bottom:20px;right:20px;z-index:997}@media (max-width: 767px){.connection-status{top:auto;left:10px;right:auto}.status-indicator{padding:6px 12px;font-size:.75rem;min-width:auto}}.status-indicator{padding:8px 16px;border-radius:20px;color:#fff;cursor:pointer;box-shadow:0 2px 10px var(--shadow-color);display:flex;align-items:center;font-size:.9rem;transition:transform var(--transition-fast),var(--theme-transition)}.status-indicator:hover{transform:translateY(-2px)}.status-text{white-space:nowrap}.connection-details{background-color:var(--bg-card);border-radius:var(--border-radius-md);padding:15px;margin-top:10px;box-shadow:var(--box-shadow-md);color:var(--text-color);transition:var(--theme-transition)}.connection-actions{display:flex;justify-content:flex-end;margin-top:10px}.status-connected{background-color:var(--success-color)}.status-disconnected{background-color:var(--danger-color)}.status-connecting{background-color:var(--warning-color)}.connection-detail-item{display:flex;justify-content:space-between;margin-bottom:8px;padding-bottom:8px;border-bottom:1px solid var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.connection-detail-item:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0}.detail-label{font-weight:500;color:var(--text-light);transition:var(--theme-transition)}.detail-value{color:var(--text-color);transition:var(--theme-transition)}.detail-value.good{color:var(--success-color)}.detail-value.warning{color:var(--warning-color)}.detail-value.error{color:var(--danger-color)}@media (max-width: 839px){.ticket-right-panel{width:220px;min-width:220px}}@media (max-width: 599px){.main-container{flex-direction:column}.sidebar{width:100%;height:auto;max-height:300px;border-right:none;border-bottom:1px solid var(--md3-outline-variant)}.user-history-content{width:95%;padding:1rem}.history-message{max-width:95%}.user-profile{flex-direction:column;text-align:center}.user-info{margin:1rem 0 0}.tab-btn{padding:.5rem .75rem;font-size:.9rem}}@media (max-width: 599px){.navbar{padding:var(--md3-spacing-2);flex-wrap:wrap}.navbar-brand h1{font-size:var(--md3-title-large-size)}.navbar-menu{order:3;width:100%;justify-content:center;margin-top:var(--md3-spacing-2)}.nav-link{margin:0 var(--md3-spacing-2)}.input-group textarea{border-radius:var(--md3-shape-corner-medium) var(--md3-shape-corner-medium) 0 0}.input-group-append{flex-wrap:wrap}}.statistics-container{padding:1.5rem;max-width:1400px;margin:0 auto}.statistics-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.statistics-header h2{font-size:1.8rem;margin:0;color:var(--text-color)}.statistics-filters{display:flex;gap:1rem}.period-selector{display:flex;align-items:center;gap:.5rem}.period-selector select{padding:.5rem;border-radius:4px;border:1px solid var(--border-color)}.statistics-tabs{display:flex;border-bottom:2px solid var(--border-color);margin-bottom:2rem}.statistics-tabs button{padding:.75rem 1.5rem;background:none;border:none;font-size:1rem;font-weight:500;cursor:pointer;position:relative;color:var(--text-light)}.statistics-tabs button:hover,.statistics-tabs button.active{color:var(--primary-color)}.statistics-tabs button.active:after{content:"";position:absolute;bottom:-2px;left:0;width:100%;height:3px;background-color:var(--primary-color)}.statistics-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1.5rem;margin-bottom:2rem}.stat-card{background-color:#fff;border-radius:8px;padding:1.5rem;display:flex;align-items:center;box-shadow:0 2px 8px #0000001a}.stat-icon{width:50px;height:50px;display:flex;align-items:center;justify-content:center;background-color:#3498db1a;border-radius:50%;margin-right:1rem}.stat-icon i{font-size:1.5rem;color:var(--primary-color)}.stat-content h3{font-size:1.8rem;margin:0 0 .25rem;color:var(--text-color)}.stat-content p{margin:0;color:var(--text-light)}.statistics-charts{display:grid;grid-template-columns:repeat(auto-fit,minmax(450px,1fr));gap:1.5rem;margin-bottom:2rem}.chart-container{background-color:#fff;border-radius:8px;padding:1.5rem;box-shadow:0 2px 8px #0000001a}.chart-container h3{margin-top:0;margin-bottom:1rem;font-size:1.2rem;color:var(--text-color)}.tickets-tags-distribution{background-color:#fff;border-radius:8px;padding:1.5rem;box-shadow:0 2px 8px #0000001a}.tickets-tags-distribution h3{margin-top:0;margin-bottom:1.5rem;font-size:1.2rem}.tags-stats{display:flex;flex-direction:column;gap:1rem}.tag-stat{display:flex;align-items:center}.tag-name{width:150px;font-weight:500}.tag-progress-container{flex:1;background-color:#f1f1f1;border-radius:4px;height:24px;overflow:hidden}.tag-progress{height:100%;background-color:var(--primary-color);color:#fff;display:flex;align-items:center;padding:0 .5rem;font-size:.85rem}.agents-statistics{display:flex;flex-direction:column;gap:1.5rem}.agents-performance{background-color:#fff;border-radius:8px;padding:1.5rem;box-shadow:0 2px 8px #0000001a}.agents-table{overflow-x:auto}.agents-table table{width:100%;border-collapse:collapse}.agents-table th,.agents-table td{padding:1rem;text-align:left;border-bottom:1px solid var(--border-color)}.agents-table th{font-weight:600;color:var(--text-color)}.agent-name{font-weight:500}.star{color:#ddd;font-size:1.2rem}.star.filled{color:#f39c12}.statistics-loading,.statistics-error{display:flex;flex-direction:column;align-items:center;justify-content:center;height:300px;text-align:center}.statistics-error{color:var(--danger-color)}@media (max-width: 839px){.statistics-charts{grid-template-columns:1fr}.statistics-header{flex-direction:column;align-items:flex-start;gap:var(--md3-spacing-4)}}.admin-statistics-container{padding:1.5rem;max-width:1400px;margin:0 auto}.admin-statistics-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.admin-statistics-header h2{font-size:1.8rem;margin:0;color:var(--text-color);transition:var(--theme-transition)}.refresh-btn{background-color:var(--bg-secondary);border:none;border-radius:var(--border-radius-md);padding:.5rem 1rem;cursor:pointer;font-size:.9rem;color:var(--text-color);display:flex;align-items:center;gap:.5rem;transition:background-color var(--transition-fast),var(--theme-transition)}.refresh-btn:hover{background-color:var(--medium-gray)}.admin-statistics-filters{background-color:var(--bg-card);border-radius:var(--border-radius-md);padding:1.5rem;box-shadow:var(--box-shadow-sm);margin-bottom:1.5rem;display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:1rem;transition:var(--theme-transition)}.agent-selector{display:flex;align-items:center;gap:.75rem}.agent-selector label{font-weight:500;color:var(--text-color);transition:var(--theme-transition)}.agent-selector select{padding:.5rem;border-radius:var(--border-radius-sm);border:1px solid var(--border-color);min-width:200px;background-color:var(--bg-card);color:var(--text-color);transition:var(--theme-transition)}.period-selector{display:flex;flex-direction:column;gap:.75rem}.period-buttons{display:flex;border:1px solid var(--border-color);border-radius:var(--border-radius-sm);overflow:hidden;transition:var(--theme-transition)}.period-buttons button{background:none;border:none;border-right:1px solid var(--border-color);padding:.5rem 1rem;cursor:pointer;font-size:.9rem;flex:1;color:var(--text-color);transition:var(--theme-transition)}.period-buttons button:last-child{border-right:none}.period-buttons button.active{background-color:var(--primary-color);color:#fff}.custom-date-range{display:flex;gap:.75rem}.custom-date-range label{display:flex;align-items:center;gap:.5rem;color:var(--text-color);transition:var(--theme-transition)}.custom-date-range input{padding:.5rem;border-radius:var(--border-radius-sm);border:1px solid var(--border-color);background-color:var(--bg-card);color:var(--text-color);transition:var(--theme-transition)}.error-message{background-color:rgba(var(--danger-color-rgb),.1);color:var(--danger-color);padding:1rem;border-radius:var(--border-radius-md);margin-bottom:1.5rem;text-align:center;border-left:4px solid var(--danger-color);transition:var(--theme-transition)}.admin-stats-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:4rem 0;color:var(--text-light);transition:var(--theme-transition)}.comparative-stats,.agent-detail-stats{background-color:var(--bg-card);border-radius:var(--border-radius-md);padding:1.5rem;box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.comparative-stats h3,.agent-detail-stats h3{margin-top:0;margin-bottom:1.5rem;font-size:1.4rem;color:var(--text-color);transition:var(--theme-transition)}.stats-row{display:flex;gap:1.5rem;margin-bottom:1.5rem;flex-wrap:wrap}.chart-container{background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1.5rem;flex:1;min-width:300px;transition:var(--theme-transition)}.chart-container.large{min-width:400px}.chart-container.full-width{width:100%;flex-basis:100%}.chart-container h4{margin-top:0;margin-bottom:1rem;font-size:1.1rem;color:var(--text-color);transition:var(--theme-transition)}.agents-table-container{margin:2rem 0}.agents-table-container h4{margin-bottom:1rem;color:var(--text-color);transition:var(--theme-transition)}.agents-comparison-table{width:100%;border-collapse:collapse}.agents-comparison-table th,.agents-comparison-table td{padding:1rem;text-align:left;border-bottom:1px solid var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.agents-comparison-table th{background-color:var(--bg-secondary);color:var(--text-color);font-weight:600;transition:var(--theme-transition)}.agents-comparison-table tr.top-performer{background-color:rgba(var(--success-color-rgb),.1);transition:var(--theme-transition)}.rating{display:flex;gap:2px}.rating.small{font-size:.9rem}.star{color:var(--medium-gray);font-size:1.2rem;transition:var(--theme-transition)}.efficiency-bar{background-color:var(--bg-secondary);border-radius:10px;height:16px;overflow:hidden;width:100%;display:block;transition:var(--theme-transition)}.efficiency-fill{height:100%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.75rem;font-weight:600;text-shadow:0 1px 1px rgba(0,0,0,.2);transition:var(--theme-transition)}.export-buttons{display:flex;justify-content:flex-end;gap:1rem;margin-top:1rem}.export-btn{padding:.5rem 1rem;background-color:var(--bg-secondary);border:none;border-radius:var(--border-radius-md);display:flex;align-items:center;gap:.5rem;cursor:pointer;transition:background-color var(--transition-fast),var(--theme-transition);color:var(--text-color)}.export-btn:hover{background-color:var(--medium-gray)}.agent-summary-header{display:flex;justify-content:space-between;background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1.5rem;margin-bottom:1.5rem;flex-wrap:wrap;gap:1.5rem;transition:var(--theme-transition)}.agent-info{display:flex;align-items:center;gap:1.5rem}.agent-avatar{width:70px;height:70px;border-radius:50%;background-color:var(--primary-color);color:#fff;font-size:2rem;display:flex;align-items:center;justify-content:center;transition:var(--theme-transition)}.agent-details h3{margin:0 0 .25rem;font-size:1.5rem;color:var(--text-color);transition:var(--theme-transition)}.agent-role{margin:0 0 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var(--border-color);color:var(--text-color);transition:var(--theme-transition)}.tickets-table th{font-weight:600;color:var(--text-color);background-color:var(--bg-secondary);transition:var(--theme-transition)}.status-badge{padding:.25rem .5rem;border-radius:10px;font-size:.75rem;display:inline-block;transition:var(--theme-transition)}.status-badge.closed{background-color:rgba(var(--success-color-rgb),.2);color:var(--success-color)}.status-badge.taken{background-color:rgba(var(--warning-color-rgb),.2);color:var(--warning-color)}.status-badge.open{background-color:rgba(var(--primary-color-rgb),.2);color:var(--primary-color)}.performance-indicators{width:100%}.kpi-cards{display:flex;gap:1.5rem;margin-top:1rem;flex-wrap:wrap}.kpi-card{background-color:var(--bg-secondary);border-radius:var(--border-radius-md);padding:1.5rem;flex:1;min-width:250px;transition:var(--theme-transition)}.kpi-title{font-size:1.1rem;font-weight:500;margin-bottom:1rem;color:var(--text-color);transition:var(--theme-transition)}.kpi-value{font-size:1.8rem;font-weight:600;margin-bottom:1rem;transition:var(--theme-transition)}.kpi-value.good{color:var(--success-color)}.kpi-value.average{color:var(--warning-color)}.kpi-value.poor{color:var(--danger-color)}.kpi-description{color:var(--text-light);transition:var(--theme-transition)}.kpi-trend{margin-top:.5rem;font-size:.9rem;font-weight:500;color:var(--text-light);transition:var(--theme-transition)}@media (max-width: 839px){.admin-statistics-filters{flex-direction:column;align-items:stretch}.agent-summary-header{flex-direction:column}.agent-metrics{width:100%;justify-content:space-around;flex-wrap:wrap;gap:var(--md3-spacing-4)}.chart-container{min-width:100%}}.admin-dropdown{position:relative;display:inline-block}.dropdown-toggle{display:flex;align-items:center;gap:.5rem;background:none;border:none;color:var(--text-light);font-weight:500;padding:.5rem .75rem;cursor:pointer;transition:color var(--transition-fast),var(--theme-transition);font-size:1rem;position:relative}.dropdown-toggle:after{content:"";display:inline-block;margin-left:.5rem;width:0;height:0;border-left:5px solid transparent;border-right:5px solid transparent;border-top:5px solid currentColor;transition:transform .2s,var(--theme-transition)}.dropdown-toggle:hover{color:var(--primary-color)}.dropdown-menu{position:absolute;top:100%;right:0;background-color:var(--bg-card);min-width:180px;box-shadow:0 5px 15px var(--shadow-color);border-radius:var(--border-radius-md);padding:.5rem 0;margin-top:.5rem;opacity:0;visibility:hidden;transform:translateY(-10px);transition:all .3s,var(--theme-transition);z-index:1000;overflow:hidden}.admin-dropdown:hover .dropdown-menu,.admin-dropdown:focus-within .dropdown-menu{opacity:1;visibility:visible;transform:translateY(0)}.admin-dropdown:hover .dropdown-toggle:after,.admin-dropdown:focus-within .dropdown-toggle:after{transform:rotate(180deg)}.dropdown-item{display:block;padding:.75rem 1rem;color:var(--text-color);text-decoration:none;transition:background-color var(--transition-fast),var(--theme-transition);white-space:nowrap}.dropdown-item:hover{background-color:var(--bg-secondary);color:var(--primary-color)}@media (max-width: 599px){.dropdown-menu{position:static;width:100%;box-shadow:none;background-color:var(--md3-surface-container-high);margin-top:0;border-radius:0}.admin-dropdown{display:block;width:100%}.dropdown-toggle{width:100%;justify-content:space-between;padding:var(--md3-spacing-3) var(--md3-spacing-4)}.admin-dropdown .dropdown-menu{display:none;opacity:1;visibility:visible;transform:none}.admin-dropdown.active .dropdown-menu{display:block;animation:dropdown-fade .3s}}.profile-container{max-width:1200px;margin:0 auto;padding:var(--md3-spacing-8) var(--md3-spacing-6);color:var(--md3-on-background);transition:var(--theme-transition);background-color:var(--md3-background)}.profile-header{margin-bottom:var(--md3-spacing-8);position:relative}.profile-header h2{font-family:var(--md3-headline-large-font);font-size:var(--md3-headline-large-size);line-height:var(--md3-headline-large-line-height);font-weight:var(--md3-headline-large-weight);color:var(--md3-on-background);margin:0 0 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var(--shadow-color)}.stat-value{display:block;font-size:26px;font-weight:700;color:var(--primary-color);transition:var(--theme-transition)}.stat-label{font-size:14px;color:var(--text-light);margin-top:4px;display:block;transition:var(--theme-transition)}.user-meta{display:flex;flex-direction:column;gap:8px;margin-top:16px}.meta-item{display:flex;align-items:center;gap:8px;font-size:14px;color:var(--text-light);transition:var(--theme-transition)}.meta-item i{color:var(--text-light);font-size:16px;width:20px;text-align:center}@media (max-width: 599px){.profile-info{flex-direction:column;align-items:center;text-align:center;padding:var(--md3-spacing-6) var(--md3-spacing-4)}.user-stats{margin:var(--md3-spacing-4) auto 0}.user-meta{align-items:center}}.profile-section{background:var(--bg-card);border-radius:var(--border-radius-xl);padding:24px;box-shadow:0 4px 24px var(--shadow-color);margin-bottom:32px;position:relative;transition:var(--theme-transition)}.profile-section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.profile-section-header h3{font-size:20px;font-weight:600;margin:0;color:var(--text-color);transition:var(--theme-transition)}.profile-loading,.profile-error{text-align:center;padding:48px 24px;background:var(--bg-card);border-radius:var(--border-radius-xl);box-shadow:0 4px 24px var(--shadow-color);margin-bottom:32px;transition:var(--theme-transition)}.profile-loading{display:flex;flex-direction:column;align-items:center;gap:20px;color:var(--text-light)}.profile-loading:before{content:"";width:48px;height:48px;border:4px solid var(--medium-gray);border-top-color:var(--primary-color);border-radius:50%;animation:spin 1s linear infinite}.profile-error{color:var(--danger-color);display:flex;flex-direction:column;align-items:center;gap:16px}.profile-error:before{content:"⚠️";font-size:48px}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media (max-width: 599px){body{font-size:16px}.navbar{height:auto;min-height:56px;padding:var(--md3-spacing-2) var(--md3-spacing-3)}.navbar-brand h1{font-size:18px!important}.navbar-user{gap:var(--md3-spacing-2)}.user-name{font-size:14px;padding:6px 10px}.logout-btn{font-size:14px;padding:6px 12px}.navbar-menu .dropdown{display:none}.dashboard-container{padding:var(--md3-spacing-3)}.dashboard-header{margin-bottom:var(--md3-spacing-4)}.dashboard-header h2{font-size:22px!important;margin-bottom:var(--md3-spacing-3)}.tabs{display:flex;flex-direction:column;gap:var(--md3-spacing-2);width:100%}.tab-btn{width:100%;padding:12px 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h2{font-size:16px}.ticket-chat-header{padding:10px 14px}.mobile-panel-toggle{display:flex}.ticket-right-panel{position:fixed;right:-300px;top:0;width:280px;min-width:280px;height:100vh;z-index:1000;box-shadow:var(--md3-elevation-3);transition:right .3s ease}.ticket-right-panel.mobile-open{right:0}.right-panel-overlay{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:999}.messages-list{padding:12px 14px}.message{padding:12px}.message-header{font-size:14px}.message-body{font-size:15px;line-height:1.5}.reply-container{padding:10px 14px 14px}.reply-container textarea{font-size:16px!important}.hotkey-hint{display:none}.send-btn{width:100%;padding:14px;font-size:16px;min-height:48px}.btn{min-height:44px;padding:10px 16px;font-size:16px}.btn-sm{min-height:36px;padding:6px 12px;font-size:14px}input[type=text],input[type=password],input[type=email],textarea,select{font-size:16px!important;min-height:44px;padding:10px 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12px;border-radius:8px;font-size:.85rem;margin-bottom:8px}.miko-ai-answer{position:relative}.miko-ai-cached{display:inline-flex;align-items:center;gap:4px;font-size:11px;color:var(--warning-color);background:rgba(var(--warning-rgb, 255, 193, 7),.1);padding:2px 8px;border-radius:10px;margin-bottom:8px}.miko-ai-text{font-size:.85rem;line-height:1.5;color:var(--text-color);background:var(--bg-secondary);padding:10px 12px;border-radius:10px;margin-bottom:10px;max-height:200px;overflow-y:auto;white-space:pre-wrap;word-break:break-word}.miko-ai-text::-webkit-scrollbar{width:4px}.miko-ai-text::-webkit-scrollbar-thumb{background:var(--medium-gray);border-radius:2px}.miko-ai-use-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:6px;margin-bottom:8px}.miko-ai-sources{font-size:.8rem;color:var(--text-light)}.miko-ai-sources summary{cursor:pointer;padding:4px 0;-webkit-user-select:none;user-select:none}.miko-ai-sources summary:hover{color:var(--primary-color)}.miko-ai-source{display:flex;justify-content:space-between;padding:4px 8px;border-radius:4px;margin-top:4px;background:var(--bg-secondary)}.source-ticket{font-weight:500;color:var(--text-color)}.source-relevance{color:var(--secondary-color);font-weight:600}.miko-ai-hint{font-size:.8rem;color:var(--text-light);text-align:center;font-style:italic;margin:0}@media (max-width: 599px){.miko-ai-text{max-height:150px;font-size:14px}}.activity-heatmap-container{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:0 4px 20px var(--shadow-color);padding:24px;margin-bottom:32px;overflow:hidden;transition:var(--theme-transition)}.activity-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.activity-header h3{margin:0;font-size:20px;font-weight:600;color:var(--text-color);transition:var(--theme-transition)}.date-range-selector{display:flex;background:var(--bg-secondary);border-radius:var(--border-radius-md);padding:4px;transition:var(--theme-transition)}.date-range-selector button{border:none;background:none;padding:8px 12px;font-size:14px;font-weight:500;color:var(--text-light);border-radius:var(--border-radius-sm);transition:all .2s ease,var(--theme-transition)}.date-range-selector button:hover{color:var(--text-color);background:rgba(var(--medium-gray-rgb),.3)}.date-range-selector button.active{background:var(--primary-color);color:#fff;box-shadow:0 2px 5px var(--shadow-color)}.activity-heatmap{position:relative;margin:12px 0 24px;padding-bottom:16px}.weekday-labels{position:absolute;left:0;top:6px;display:flex;flex-direction:column;height:calc(100% - 30px);justify-content:space-between}.weekday-labels span{font-size:12px;color:var(--text-light);height:11px;font-weight:500;transition:var(--theme-transition)}.heatmap-grid{margin-left:32px;padding-top:30px;display:flex;gap:3px;position:relative}.heatmap-week{display:flex;flex-direction:column;gap:3px}.heatmap-day{width:12px;height:12px;border-radius:3px;transition:transform .15s ease,var(--theme-transition);position:relative}.heatmap-day:hover{transform:scale(1.25)}.heatmap-day:hover:after{content:attr(data-tooltip);position:absolute;bottom:calc(100% + 10px);left:50%;transform:translate(-50%);background:var(--md3-inverse-surface);color:var(--md3-inverse-on-surface);padding:var(--md3-spacing-2) var(--md3-spacing-3);border-radius:var(--md3-shape-corner-extra-small);font-size:var(--md3-body-small-size);font-weight:var(--md3-body-small-weight);white-space:nowrap;z-index:9999;box-shadow:var(--md3-elevation-3);pointer-events:none}.heatmap-day:hover:before{content:"";position:absolute;bottom:calc(100% + 4px);left:50%;transform:translate(-50%);border:6px solid transparent;border-top-color:var(--md3-inverse-surface);z-index:9998;pointer-events:none}.heatmap-day.empty{background:transparent}.level-0{background-color:var(--bg-secondary);transition:var(--theme-transition)}.level-1{background-color:var(--primary-light);transition:var(--theme-transition)}.level-2{background-color:var(--info-color);transition:var(--theme-transition)}.level-3{background-color:var(--primary-color);transition:var(--theme-transition)}.level-4{background-color:var(--primary-dark);transition:var(--theme-transition)}.month-labels{position:absolute;top:8px;left:0;right:0;height:20px}.month-labels span{position:absolute;font-size:13px;font-weight:500;color:var(--text-light);transition:var(--theme-transition)}.heatmap-legend{display:flex;align-items:center;justify-content:flex-end;gap:8px;margin-top:16px}.heatmap-legend span{font-size:12px;color:var(--text-light);transition:var(--theme-transition)}.legend-scale{display:flex;gap:3px}.legend-item{width:12px;height:12px;border-radius:3px}.activity-summary{display:flex;padding:16px 0;border-top:1px solid var(--border-color);margin-top:16px;gap:32px;transition:var(--theme-transition)}.summary-item{display:flex;flex-direction:column}.summary-value{font-size:28px;font-weight:700;color:var(--text-color);margin-bottom:4px;transition:var(--theme-transition)}.summary-label{font-size:14px;color:var(--text-light);transition:var(--theme-transition)}.activity-loading{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:0 4px 20px var(--shadow-color);padding:40px;text-align:center;color:var(--text-light);display:flex;flex-direction:column;align-items:center;gap:16px;transition:var(--theme-transition)}.activity-loading:before{content:"";width:36px;height:36px;border:3px solid var(--medium-gray);border-top-color:var(--primary-color);border-radius:50%;animation:spin 1s linear infinite}.activity-error{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:0 4px 20px var(--shadow-color);padding:24px;text-align:center;color:var(--danger-color);font-weight:500;display:flex;flex-direction:column;align-items:center;transition:var(--theme-transition)}.activity-error:before{content:"⚠️";font-size:36px;margin-bottom:16px}.activity-details{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:0 4px 20px var(--shadow-color);padding:24px;margin-bottom:32px;transition:var(--theme-transition)}.activity-details h3{font-size:20px;font-weight:600;color:var(--text-color);margin:0 0 24px;padding-bottom:16px;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.activity-charts{display:grid;grid-template-columns:repeat(auto-fit,minmax(380px,1fr));gap:24px;margin-top:16px}.chart-container{background:var(--bg-secondary);border-radius:var(--border-radius-md);padding:20px;height:100%;display:flex;flex-direction:column;box-shadow:inset 0 0 0 1px var(--border-color);transition:var(--theme-transition)}.chart-container h4{font-size:16px;font-weight:600;color:var(--text-color);margin:0 0 16px;transition:var(--theme-transition)}.insight-cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:16px;margin-top:24px}.insight-card{background:var(--bg-secondary);border-radius:var(--border-radius-md);box-shadow:inset 0 0 0 1px var(--border-color),0 2px 4px var(--shadow-color);padding:16px;display:flex;flex-direction:column;transition:var(--theme-transition)}.insight-title{font-size:14px;color:var(--text-light);margin-bottom:8px;transition:var(--theme-transition)}.insight-value{font-size:24px;font-weight:600;color:var(--text-color);margin-bottom:8px;transition:var(--theme-transition)}.insight-trend{display:flex;align-items:center;gap:6px;font-size:14px;transition:var(--theme-transition)}.trend-up{color:var(--success-color);transition:var(--theme-transition)}.trend-down{color:var(--danger-color);transition:var(--theme-transition)}.trend-neutral{color:var(--text-light);transition:var(--theme-transition)}.efficiency-card{background:var(--bg-card);border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-md);padding:24px;margin-bottom:32px;position:relative;overflow:hidden;transition:var(--theme-transition)}.efficiency-card:before{content:"";position:absolute;top:0;left:0;width:100%;height:4px;background:linear-gradient(90deg,var(--primary-color),var(--primary-light));transition:var(--theme-transition)}.efficiency-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid var(--border-color);transition:var(--theme-transition)}.efficiency-header h3{font-size:20px;font-weight:600;color:var(--text-color);margin:0;transition:var(--theme-transition)}.efficiency-score{display:flex;align-items:center;gap:10px;padding:12px 16px;background:var(--bg-secondary);border-radius:var(--border-radius-xl);box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.score-circle{width:60px;height:60px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:22px;color:#fff;padding:10px;position:relative;box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.score-circle.excellent{background:var(--success-color)}.score-circle.good{background:var(--info-color)}.score-circle.average{background:var(--warning-color)}.score-circle.poor{background:var(--danger-color)}.score-details{display:flex;flex-direction:column}.score-value{font-size:18px;font-weight:700;color:var(--text-color);margin-bottom:4px;transition:var(--theme-transition)}.score-status{font-size:14px;color:var(--text-light);transition:var(--theme-transition)}.efficiency-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:24px;margin-top:16px}.metric-item{display:flex;align-items:center;gap:16px;padding:16px;border-radius:var(--border-radius-md);background:var(--bg-secondary);box-shadow:inset 0 0 0 1px var(--border-color);transition:transform .2s ease,box-shadow .2s ease,var(--theme-transition)}.metric-item:hover{transform:translateY(-2px);box-shadow:inset 0 0 0 1px var(--border-color),0 4px 10px var(--shadow-color)}.metric-icon{width:48px;height:48px;display:flex;align-items:center;justify-content:center;font-size:24px;color:#fff;border-radius:var(--border-radius-lg);box-shadow:var(--box-shadow-sm);transition:var(--theme-transition)}.icon-response{background:linear-gradient(135deg,var(--info-color),var(--primary-color))}.icon-resolution{background:linear-gradient(135deg,var(--success-color),var(--secondary-color))}.icon-satisfaction{background:linear-gradient(135deg,var(--warning-color),#d69e2e)}.icon-closed{background:linear-gradient(135deg,#9f7aea,#805ad5)}.icon-tickets{background:linear-gradient(135deg,#ed8936,#dd6b20)}.metric-details{flex:1}.metric-value{font-size:22px;font-weight:700;color:var(--text-color);margin-bottom:6px;display:flex;align-items:center;gap:8px;transition:var(--theme-transition)}.rating-stars{display:inline-flex;gap:2px}.star{color:var(--medium-gray);font-size:18px;transition:var(--theme-transition)}.star.filled{color:var(--warning-color);transition:var(--theme-transition)}.metric-name{font-size:14px;color:var(--text-light);transition:var(--theme-transition)}.efficiency-tips{margin-top:24px;padding:16px;background:rgba(var(--primary-color-rgb),.1);border-radius:var(--border-radius-md);border-left:4px solid var(--primary-color);transition:var(--theme-transition)}.tips-header{display:flex;align-items:center;gap:8px;margin-bottom:8px}.tips-header i{font-size:18px;color:var(--primary-color);transition:var(--theme-transition)}.tips-header h4{margin:0;font-size:16px;color:var(--text-color);transition:var(--theme-transition)}.tips-list{list-style:none;padding:0;margin:0}.tips-list li{padding:6px 0 6px 18px;position:relative;color:var(--text-light);font-size:14px;transition:var(--theme-transition)}.tips-list li:before{content:"•";color:var(--primary-color);position:absolute;left:0;font-weight:700;transition:var(--theme-transition)}